Business address to Residential - help please?

Hi DizzyB 👋 Welcome to the community forum! Thanks for posting. 

Sorry to hear about your friends experience trying to transfer her services as part of a home move! 

Was she advised that there are already existing business services at the property? (And so this is why she couldn't take out residential services?)
Sadly we're a bit limited with the support we can provide for sales orders via this platform but it should be possible to arrange a site visit to see if services are possible at the new address if it's not currently listed via the postcode checker 👉 https://www.virginmedia.com/broadband/postcode-checker . You can also register interest in services if they are not listed, and the team will get back in touch. (Let us know if you need help with this!)

There's more general information about Moving & Transferring services here 👉  https://www.virginmedia.com/help/moving-home including a webchat function which links you in directly with our movers team who can offer further support. 

Thanks for your patience in the meantime! 🌞

Thank you for replying. Yes she was told that the address was listed under a Business address, but whilst on the telephone to VirginMedia Michael switched this over to Residential and arranged an Engineer to visit on Thursday past. That visit was then later cancelled by VM stating that it was a Business address and was left at that. She has since rang numerous times and has not been able to be given advice to resolve this at all, her Customer Service experience has not been good. 

The address is not listed on the postcode checker (numerous others within the same building are listed) and interest has been registered.

I have seen other posts where help has been offered to resolve this by DM we would appreciate similar advice.

Many thanks in advance.