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Risharr's avatar
Risharr
Joining in
11 months ago

Residential address listed as business address

Hello,

I am trying to become a new, first time ever, Virgin Media customer. However, I find my address is not listed as residential, rather it is listed as a business address. How can I get this changed to residential to allow me to become a Virgin Media customer?

Thank you in advance.

Richard

5 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    11 months ago

    Hi Risharr 👋 Thank you for your query and welcome to the Virgin Media Community 😀

    When you enter your postcode here and click "Check availability", what message are you getting exactly?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Risharr's avatar
      Risharr
      Joining in
      11 months ago

      Hello Daniel,

      Thanks for your reply.

      When I enter my post code, my address is not available. There are 9 addresses at my complex, being 1 - 9 Old Town Mews. (BH15 1NE). My address, being 9 Old Town Mews, is the only one not listed. I have spoken to Virgin Media, and they say my address is listed as a business address, and yet it is residential. They offer no solution to have it listed correctly.

      Regards

      Richard

       

      • Ayisha_B's avatar
        Ayisha_B
        Icon for Forum Team rankForum Team
        11 months ago

        I'll pop you a PM 📩 now to assist further. 

        Thanks

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    10 months ago

    Thanks for your time via PM Risharr 

    I've escalated this to our specialist team who will be in touch within 10 working days, if not sooner, to discuss servicing your property. 

    Keep us posted! 🙂

    • DizzyB's avatar
      DizzyB
      Dialled in
      4 days ago

      Hello, my friend has just moved home and has been a Virginmedia customer for many years. She has been trying to transfer her service to the new flat and been told that the address is listed as business and was offered no help to resolve this. Can anyone help please?