Forum Discussion

Risharr's avatar
Risharr
Joining in
7 months ago

Residential address listed as business address

Hello,

I am trying to become a new, first time ever, Virgin Media customer. However, I find my address is not listed as residential, rather it is listed as a business address. How can I get this changed to residential to allow me to become a Virgin Media customer?

Thank you in advance.

Richard

  • Hi Risharr 👋 Thank you for your query and welcome to the Virgin Media Community 😀

    When you enter your postcode here and click "Check availability", what message are you getting exactly?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Risharr's avatar
      Risharr
      Joining in

      Hello Daniel,

      Thanks for your reply.

      When I enter my post code, my address is not available. There are 9 addresses at my complex, being 1 - 9 Old Town Mews. (BH15 1NE). My address, being 9 Old Town Mews, is the only one not listed. I have spoken to Virgin Media, and they say my address is listed as a business address, and yet it is residential. They offer no solution to have it listed correctly.

      Regards

      Richard

       

      • Ayisha_B's avatar
        Ayisha_B
        Forum Team

        I'll pop you a PM 📩 now to assist further. 

        Thanks

  • Thanks for your time via PM Risharr 

    I've escalated this to our specialist team who will be in touch within 10 working days, if not sooner, to discuss servicing your property. 

    Keep us posted! 🙂