Hub 5 high latency and jitter
This issue only started last week. I noticed I couldn't stream BBC radio stations at 320kbps without constant stops and starts. My Hub 5 is in modem mode connected to a TP Link router and I also noticed the router ethernet LED frequently changing from green to orange. I contacted Virginmedia who said they couldn't find any faults using their speed test because the Hub was in modem mode. I ran the Cisco Real Speed test myself and found very high latency and jitter. after unplugging the Hub for a minute or so (a very quick on/off didn't fix the issue) my latency levels were back down to around 20-25ms and I was happy. Until today when the same symptoms appeared. This time I checked the speed directly at the Hub 5 ethernet output so Virginmedia couldn't blame my router and here are a few measurements I then switched off the Hub for a minute and after restart I measured this So what is going on. I do not want to have to unplug the Hub every few days and the first warning I get of the issue is my morning alarm streaming Radio 2 fails to go off.Intermittent broadband, latency issues, packet loss
Hello. I have been with virgin broadband for about 8 months now and I have had nothing but an intermittent service. It is beyond frustrating as I have sky stream and suffer from streaming issues all the time. I have set up a broadband quality monitor since June and it clearly shows high latency issues and dropped packets all the time. I have had visits from two engineers that have changed the cables inside my property and outside but the problem persists. i have no idea what to do now and I am desperate for help. This BQM is a typical example of what I have faced daily since joining Virgin Media.Upload latency
Hello, I'm experiencing problems on video/audio calls and online gaming. Was running speed tests to possible see a reason, one thing catched my eye is upload latency? Could this be an issue? I've checked at work and asked friends to check their and all of them has it below 50, mine is over 1000? I tried runing tests on my PC connected by wire and on a phone wifi - results are pretty much same with over a 1000 in upload latency.Ping, Latency & Packet Loss
Just a question about this really. My minimum latency sits around 18 or 19ms on a ping graph but I’ve seen others connections a lot lower about 10ms or even a bit lower. Is this based on how far you are from the exchange / cable box on the street or local area connection? The think broadband monitor graph shows the main min area in green, just interested how it works and how some people show it much lower. My connection seems fine but this past week seen a lot of dropped packets on my graph but seems to show every other day or so. Can you check if there’s any issue on the line happening? I’ve done a check and it says my home network has a few problems with a Red triangle next to the broadband bit, all the others are normal in Green. PS: I use both Ethernet & Wi-FiPing spikes
“Hi all, I’m seeing constant ping spikes and jitter when playing EA FC 26. My normal connection seems fine: 500 pings to 8.8.8.8 show 0% packet loss and ~15 ms average. But in-game, my ping jumps constantly, making online play unplayable. Seems like a routing issue to EA servers. Has anyone else seen this? Any tips or fixes?”Virgin what have you done - Hub 5X
My Internet never best but could handle Teams and Roblox and didnt Buffer and i could download Last Wednesday Outage Last Thursday Firmware Update Since been awful Virgin say is a problem and then say all resolved , spent hours on chats , emailed CEO , log a complaint they close it :(VM Broadband Having a Bad Day...
now.... first and foremost... VM BB is rock solid... 99 days out of 100... today seems to be the exception: ( 2025-07-18 - Gloucestershire GL3 ) Dropping a good chunk of packets... upstream bandwidth seems throttled to 0.010mbps... guess we all have off days. ( and yes i've done all the sensible things to rule out a local issue ).Ping spikes since switching to VM and can't get through to anyone
Switched to VM in NOV 2024 on 18 month contract (M350) and get short ping spikes, spikes to anywhere between 100ms and 1000ms for like half a second then comes back down, every minute or so. Dealt with it for a few months maybe thinking it was just because I think VM recently became available in my area but now its just getting obnoxious. Past 2 weeks connection has been fully dropping for 5 to 30 minutes at a time at least once a day. Set up a BQM on thinkbroadband.com quite a while ago. Tried to call, can't get through to a human being. Can't chat to anyone online now because all it say is theres an issue and they are dealing with it but when it gets to the resolution date it just changes the date to the next day. Just would like any input on what I can do, don't want to pay cancellation fee but cant get through to anyone and would like to know whats going on in my area as others on VM in other places are fine. BQM Link for todays graph - https://www.thinkbroadband.com/broadband/monitoring/quality/share/6ab13255d0ee07331592fb9735b44fc3dd47ac36
