Ping, Latency & Packet Loss

Just a question about this really. My minimum latency sits around 18 or 19ms on a ping graph but I’ve seen others connections a lot lower about 10ms or even a bit lower.

Is this based on how far you are from the exchange / cable box on the street or local area connection?

The think broadband monitor graph shows the main min area in green, just interested how it works and how some people show it much lower.

My connection seems fine but this past week seen a lot of dropped packets on my graph but seems to show every other day or so. Can you check if there’s any issue on the line happening?

I’ve done a check and it says my home network has a few problems with a Red triangle next to the broadband bit, all the others are normal in Green.

PS: I use both Ethernet & Wi-Fi