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Shazadi_Smith's avatar
Shazadi_Smith
Joining in
7 days ago

Ping spikes since switching to VM and can't get through to anyone

Switched to VM in NOV 2024 on 18 month contract (M350) and get short ping spikes, spikes to anywhere between 100ms and 1000ms for like half a second then comes back down, every minute or so. Dealt with it for a few months maybe thinking it was just because I think VM recently became available in my area but now its just getting obnoxious.

Past 2 weeks connection has been fully dropping for 5 to 30 minutes at a time at least once a day. Set up a BQM on thinkbroadband.com quite a while ago.

Tried to call, can't get through to a human being. Can't chat to anyone online now because all it say is theres an issue and they are dealing with it but when it gets to the resolution date it just changes the date to the next day.

Just would like any input on what I can do, don't want to pay cancellation fee but cant get through to anyone and would like to know whats going on in my area as others on VM in other places are fine.

BQM Link for todays graph - https://www.thinkbroadband.com/broadband/monitoring/quality/share/6ab13255d0ee07331592fb9735b44fc3dd47ac36

Internet
latency
Latency Lag
ping
WIFI

8 Replies

    • Shazadi_Smith's avatar
      Shazadi_Smith
      Joining in
      7 days ago

      I would understand if everyone in my area is on VM, but I think theres literally only a couple, most are on sky or BT.

      So I can only just submit and say I'm getting poor service and just move on? How is this even fair

      • legacy1's avatar
        legacy1
        Alessandro Volta
        7 days ago

        VM suffer from lack of upstream control so if its not that its your side doing a download or upload hitting the hub rate limiting.