Secondary email account locked
Hello, I got some invaluable help in this forum about 4 years ago so I am hoping that a VM agent will see my post as I am at the end of my tether! One of my secondary email account got locked on 9th October, exactly one week ago. I called Virgin Media the following day and was given an IT ticket number. Unfortunately, despite about 10 follow-up calls, I still haven't got a resolution. I was told the ticket had been escalated and that it would take up to 48hrs, then on another call, up to 5 "working days", and then tonight "another 5 days". I cannot wait another 5 days as I am expecting some very urgent emails into that mailbox. Please can someone suggest some ways to resolve this issue?Porn site not blocked
WARNING: NSFW Although I have porn sites blocked (and confirmed since common sites are blocked too), I have found a site that is unblocked. If I visit the site in the English version, then it is blocked. However if I visit it in the original Russian version, then Virgin Media allows it through for some reason. The site is: [removed] I am requesting that you guys simply just add the site to the banned porn list, as I can’t ban this site specifically since I am not the owner of my household router. ThanksDoes Virgin Media Block IDrive online backup?
Since an extended intermittent outage a couple of weeks ago, my iDrive.com online backup has been failing every night, and I have also been able to access their website or log in to my online iDrive account, all other sites are fine. I checked my firewall settings and they were fine, I also disabled the firewall briefly and it made no difference. However, I downloaded and enabled a VPN and was then immediately able to access iDrive fine and run a backup without issues (without changing my geographical location). Does VM block iDrive as that seems like the only explanation that makes sense?Skype blocked?
I am trying to use Skype to talk to my family in the US but every time I type the address in I get "The Request is Blocked." I have turned the firewall off on my router and unticked both items in the Essential Security page of my account, so I don't know what more I can do. I also discovered that I can't connect my desktop PC to my Microsoft profile for probably the same reason. How do I unblock Microsoft products from my Internet Why are they blocked in the first place?Account Compromised
Hello, hoping a member of VM staff can assist me on here. My virgin email address is a legacy @blueyonder.co.uk one, which I still use as my primary email. I am locked out of my email all together including on my phone and desktop. This leads me to believe that my Virgin email has been compromised. It is imperative that my access to this email is restored asap. I’m not too keen on giving much info away on an open forum, so am hoping I can get a DM regarding this.Search Engine Randomly Blocked
One of the search engines I regularly use for work is, today, blocked. I am in charge of the router and associated account. None of the settings there have been altered. I can only conclude that virginmedia itself is responsible. The search engine is DuckDuckGo, which largely relies on Bing (which itself is not blocked, confusingly). Please advise.
Help, some websites are blocked despite childsafe and virussafe off
Help, all of a sudden, some websites are blocked by Virgin Media, despite having both childsafe and virussafe off under online security. I tried turning on and off childsafe but it doesn't turn on or off, it stays off with the following error 'Sorry the changes you made were not saved, please try again'. For example, reddit.com and vimeo.com require refreshing several times before I can see their content. Some websites, for instance, protonvpn.com are completely obscured. So far I reset the hub and checked and smartphones and computers wired and wireless all have the same issues. Can you please sort this out for my account? Thanks
