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Isabeau's avatar
Isabeau
Tuning in
6 hours ago

Secondary email account locked

Hello, I got some invaluable help in this forum about 4 years ago so I am hoping that a VM agent will see my post as I am at the end of my tether!

One of my secondary email account got locked on 9th October, exactly one week ago. I called Virgin Media the following day and was given an IT ticket number. Unfortunately, despite about 10 follow-up calls, I still haven't got a resolution. I was told the ticket had been escalated and that it would take up to 48hrs, then on another call, up to 5 "working days", and then tonight "another 5 days". I cannot wait another 5 days as I am expecting some very urgent emails into that mailbox. Please can someone suggest some ways to resolve this issue?

blocked
locked
Secondary email
Ticket

2 Replies

    • Ayisha_B's avatar
      Ayisha_B
      Icon for Forum Team rankForum Team
      4 hours ago

      Hi Isabeau 👋

      A warm welcome to our Community Forums and thanks for your post. 

      I am sorry for the issues accessing your mailbox and that there's been no progress with the IT ticket that was raised.

      I'd like to take a closer look into this so will pop you a PM now and we can go from there.

      Speak soon!