I am the account holder and could sign in to my virgin media as the primary account holder to see my bills or contract since the problem with the emails which i have sorted I am know the secondary account holder and can not see my bills or my contract is there anyway I could get back to being the primary account holder any help would be very much appreciated
Forum TeamHi Cathal1 👋.
Thanks for reaching out to us, sorry to hear of the issues that you are facing with account sign in. If you wish to swap your email around, this would need to be done via your online and email confirmation will be send to you the current email address to confirm the change.
What do you mean swap your email around I am not sure what you mean
Forum TeamHi Cathal1 👋 Thanks for getting back to us!
You will need to log in via the 'Primary' account if you wish to update the email address you use to log in.
We sadly can't do this for you at our end at the moment.
Hopefully you are aware of which email address is the primary login? - If you have previously set up any other secondary logins it may be worth giving these a go too. (You will then be able to see which one is the primary login.)
Let us know how you get on and we can then offer further help if needed! 🌞
