Forum Discussion

Cathal1's avatar
Cathal1
On our wavelength
29 days ago
Solved

Secondary account holder

I am the account holder and could sign in to my virgin media as the primary account holder to see my bills or contract since the problem with the emails which i have sorted I am know the secondary account holder and can not see my bills or my contract is there anyway I could get back to being the primary account holder any help would be very much appreciated 

 

 

 

  • Cathal1's avatar
    Cathal1
    21 days ago

    I used my primary email address as suggested and I can now see my bill and contract on the my virgin media app and website 

    Thanks for all your help it is very much appreciated 

4 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    29 days ago

    Hi Cathal1 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with account sign in. If you wish to swap your email around, this would need to be done via your online and email confirmation will be send to you the current email address to confirm the change. 

  • Cathal1's avatar
    Cathal1
    On our wavelength
    28 days ago

    What do you mean swap your email around I am not sure what you mean 

     

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      28 days ago

      Hi Cathal1 👋 Thanks for getting back to us! 

      You will need to log in via the 'Primary' account if you wish to update the email address you use to log in.

      We sadly can't do this for you at our end at the moment.

      Hopefully you are aware of which email address is the primary login? - If you have previously set up any other secondary logins it may be worth giving these a go too. (You will then be able to see which one is the primary login.)
      Let us know how you get on and we can then offer further help if needed! 🌞

  • Cathal1's avatar
    Cathal1
    On our wavelength
    21 days ago

    I used my primary email address as suggested and I can now see my bill and contract on the my virgin media app and website 

    Thanks for all your help it is very much appreciated