Stream box apps are incredibly slow
I've got 2 brand new stream boxes (Flex), one upstairs and one downstairs. Regular TV seems to work fairly well but the apps are so sluggish, it feels like the boxes are severely underpowered. Netflix especially is almost unbearable - scrolling up and down in the menu is so slow, starting a programme can take up to 30 seconds and it often takes a while for any subtitles to display. Once a programme starts playing and has buffered it works fine, but everything else is a truly miserable experience. Surely for a fairly new paid service it should work much better than this? Even the smart TV apps on my 6 year old TV aren't as painful to use as this. I am going to have to revert to using a Chromecast for apps I think because I have pretty much given up on the stream boxes now for anything other than live TV.Stream power adapter missing
I've had a Stream box sitting unused since I set up my broadband (as I had no need for it). I've just tried to install it finally this morning and found there's no power adapter in the box. Is there a way to request a new power adapter by itself? I've tied the Virgin help chatbot doesn't seem to be able to answer any questions about equipment or even seem to know that Stream exists. Thanks
I want to move over to a stream box
I'm actually trying to move over to a Stream Box from an existing V6/360 box because of ongoing issues with boxes always overheating and fan noise/HDD noise. I don't need the recording feature of the existing box, and something that runs much quieter and cooler would be idea. I rang customer services figuring it would be a welcome request as the 360 boxes are being killed off anyway. I was told it is not possible, the only way to do it was an additional £10/month fee and have it as a second box. This seems ridiculous. I'm actually trying to do VM a favour here as one of these days their dodgy hardware is going to set my house on fire. I was also hoping the Stream Box, which uses a different distribution mechanism (the broadband line not the dedicated TV coax) may resolve the sounds and sync issues which have emerged over the last few weeks and for which I am still awaiting a report back on some sort of fix. Was the customer service droid accurate, or could he just not be **bleep** doing what was necessary to recreate the existing package with a Stream Box rather than V6/360?Not full TV services
Just moved from Sky Q to Virgin Media TV/broadband and I’ve been given 2 stream boxes which I didn’t know meant no pause of live tv or recording ! It was not clear during online process that ‘stream’ meant no recording. chat with virgin support said my area doesn’t have ‘full TV rollout’ and that stream boxes was all that’s available. is there no option to get a box installed to allow recording ? If not I’ll have to cancel and go back to sky which is a pain after all this effort. AdamTS2/1/2/ERR_400/302/400 ongoing issues
Trying to add a subscription to my account getting the above messages I try to add a subscription via myvirgin app I get an order is on its way. I've already had an engineer come to swap out my stream box swapped it back out as was still same issue . Customer support didn't want to escalate to 2nd line just send out an engineer or up sell products. Anyone who has been successful in getting this fixed what did VM do?Replacing 360 with Stream Box
Hi, I recently changed address and moved Virgin services over to address (landline, Broadband & TV) with the two 360 boxes. The installer mention the second box could be replaced with a streaming box and it would prevent unnecessary drilling into walls and cabling. Can this be ordered online? replacing the second 360 (currently unused but billed).