Not full TV services
Just moved from Sky Q to Virgin Media TV/broadband and I’ve been given 2 stream boxes which I didn’t know meant no pause of live tv or recording ! It was not clear during online process that ‘stream’ meant no recording. chat with virgin support said my area doesn’t have ‘full TV rollout’ and that stream boxes was all that’s available. is there no option to get a box installed to allow recording ? If not I’ll have to cancel and go back to sky which is a pain after all this effort. AdamStream box apps are incredibly slow
I've got 2 brand new stream boxes (Flex), one upstairs and one downstairs. Regular TV seems to work fairly well but the apps are so sluggish, it feels like the boxes are severely underpowered. Netflix especially is almost unbearable - scrolling up and down in the menu is so slow, starting a programme can take up to 30 seconds and it often takes a while for any subtitles to display. Once a programme starts playing and has buffered it works fine, but everything else is a truly miserable experience. Surely for a fairly new paid service it should work much better than this? Even the smart TV apps on my 6 year old TV aren't as painful to use as this. I am going to have to revert to using a Chromecast for apps I think because I have pretty much given up on the stream boxes now for anything other than live TV.TS2/1/2/ERR_400/302/400 ongoing issues
Trying to add a subscription to my account getting the above messages I try to add a subscription via myvirgin app I get an order is on its way. I've already had an engineer come to swap out my stream box swapped it back out as was still same issue . Customer support didn't want to escalate to 2nd line just send out an engineer or up sell products. Anyone who has been successful in getting this fixed what did VM do?Replacing 360 with Stream Box
Hi, I recently changed address and moved Virgin services over to address (landline, Broadband & TV) with the two 360 boxes. The installer mention the second box could be replaced with a streaming box and it would prevent unnecessary drilling into walls and cabling. Can this be ordered online? replacing the second 360 (currently unused but billed).