hi,
my stream box keeps turning off and the issue is getting worse, especially when using Netflix and live TV.
I receive a message on my TV that the box is off as no connection identified, despite it still showing a white light on the box itself but I have to reboot the whole box a couple of times to get it working again.
anyone else had this issue? Do I need a replacement box?
If the Stream box is showing a white light then it's active and working correctly.
Have you double checked that the HDMI cable is snug and tight at both ends.
Also try a different HDMI cable or port.
Also check the Stream box under Settings > System > Standby timer
You can choose from either 4,5, 6 or 24 hours before the box goes into standby mode if it'sb een in idle mode (no button presses)
Thank you, I’ve checked all this, I’ve even changed the hdmi cable but it’s still very temperamental
Forum TeamHey Liam8988, thank you for reaching out and we are sorry to hear about your stream box issues, also a warm welcome to the community.
Lets send you a DM to look into this.
Are you powering the box from a mains socket or via a USB socket on the TV?
My box kept failing after 30 mins when using the latter, forcing a reboot.
