I've had a Stream box sitting unused since I set up my broadband (as I had no need for it). I've just tried to install it finally this morning and found there's no power adapter in the box.
Is there a way to request a new power adapter by itself? I've tied the Virgin help chatbot doesn't seem to be able to answer any questions about equipment or even seem to know that Stream exists.
Thanks
A member of the forum team should be able to order this for you when they pick up your thread, however it can take a couple of days before they see this.
If you have a VM landline then it's a free call by dialling 150. You can also dial 0345 454 1111 from any other phone - when phoning you should select option 2 (faults)
You can also contact VM via WhatsApp on 0780 3089 684
Or you can contact VM on Social Media by either messaging
Facebook: https://www.facebook.com/virginmedia or X (Twitter): https://twitter.com/virginmedia
As a temporary measure: if you’ve got a spare micro-USB plug from an older device then this should work so long as it outputs 5V. Note that you won't be able to connect an Ethernet cable until you get the official plug, but WiFi on 5GHz should work well if the hub is nearby.
Forum TeamHello jgadsden,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your Stream box.
We can see that you've spoken with the team since you last posted. Have they been able to arrange this for you or do you need further assistance?
Kind Regards,
Steven_L
A power adapter has arrived in the post. Thank you for your help!
