Forum Discussion

RachaelRoden's avatar
RachaelRoden
Joining in
9 months ago

Landline adapter

My landline has been silent for months, unable to get a dialling tone, make or receive calls. I thought it was the phone so I bought a new one but it is still the same. My in laws live next door and theirs is through the router. Should mine be too? If so can I please be sent an adapter? 

Many Thanks 

  • Client62's avatar
    Client62
    9 months ago

    To find out if the phone line has been moved over the the VM Hub...

    Login to the menu of the VM Hub at http://192.168.0.1/   use the HUB Password

    On the first page after login in the Hub status section look for: Telephony (Disabled)  or Telephony (Enabled)

  • Client62's avatar
    Client62
    Alessandro Volta
    9 months ago

    To find out if the phone line has been moved over the the VM Hub...

    Login to the menu of the VM Hub at http://192.168.0.1/   use the HUB Password

    On the first page after login in the Hub status section look for: Telephony (Disabled)  or Telephony (Enabled)

    • RachaelRoden's avatar
      RachaelRoden
      Joining in
      9 months ago

      Thank you.

      It says disabled, so why can I not make or receive calls? 

      Thanks 

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        9 months ago

        Hi RachaelRoden, 

        In order to take a closer look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    9 months ago

    Hi RachaelRoden, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    Having taken a look into this for you, we'd suggest contacting the customer service team on 0345 454 1111 (Option one, then two, then four), or 150 from a Virgin Media landline.

    Once you're through to the team, please ask that they refer to the notes on the account and transfer you through to the second-line faults team.

    Thank you for your support Client62 👍

    Regards,
    Daniel