Forum Discussion

RachaelRoden's avatar
RachaelRoden
Joining in
9 months ago

Landline adapter

My landline has been silent for months, unable to get a dialling tone, make or receive calls. I thought it was the phone so I bought a new one but it is still the same. My in laws live next door and ...
  • Client62's avatar
    Client62
    9 months ago

    To find out if the phone line has been moved over the the VM Hub...

    Login to the menu of the VM Hub at http://192.168.0.1/   use the HUB Password

    On the first page after login in the Hub status section look for: Telephony (Disabled)  or Telephony (Enabled)

Daniel_Et's avatar
Daniel_Et
Forum Team
9 months ago

Hi RachaelRoden, thank you for your post.

We're sorry to hear about the problem you're having 😔

Having taken a look into this for you, we'd suggest contacting the customer service team on 0345 454 1111 (Option one, then two, then four), or 150 from a Virgin Media landline.

Once you're through to the team, please ask that they refer to the notes on the account and transfer you through to the second-line faults team.

Thank you for your support Client62 👍

Regards,
Daniel