Forum Discussion

amigo66's avatar
amigo66
On our wavelength
24 days ago

Virgin Media Fibre Phone Adapter

Changed over phone from wall socket and connected to Virgin Media 3 with our new cordless phone using the Adapter, its not working.

No signal comming through wall socket connecter, reported this problem to VM

this morning, but still no signal, my wife a and i are both in our 70's and both have serious disabilities.

Can someone help us please?

  • Tudor's avatar
    Tudor
    23 days ago

    Unless you have had someone wire the old wall sockets back to the VM hub using the adapter cable they will not work. Have you tried plugging the new phone into the hub using the adapter cable?

  • Lee_R's avatar
    Lee_R
    Forum Team
    24 days ago

    Hi amigo66 thanks for posting and welcome back to our community.

    Sorry to hear that you're currently unable to use your landline service. And sorry for any inconvenience this may be causing you. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

    • amigo66's avatar
      amigo66
      On our wavelength
      23 days ago
      I still cannot make any Landline calls,
      I've plugged in our Brand New  phone into the Wall Socket Box
      and i'm not getting any signal.
       
      I think there is a problem with the Wall Socket Box that was installed at the same time
      as the Virgin Media Box.
       
      My wife and I are in our 70's and have multiple Health and Disabilities
      and we cannot cope much longer without our Landline Phone.
       
      Can you please arrange an engineer to come and check this please.
       
      Yours
       
      James Mahoney 
      • Tudor's avatar
        Tudor
        Very Insightful Person
        23 days ago

        Unless you have had someone wire the old wall sockets back to the VM hub using the adapter cable they will not work. Have you tried plugging the new phone into the hub using the adapter cable?

  • amigo66's avatar
    amigo66
    On our wavelength
    22 days ago

    I have not received any phone cable or adaptor from Virgin Media.

     

  • amigo66's avatar
    amigo66
    On our wavelength
    22 days ago

    My Hub 3 settings

    General Configuration

    Network access
    Allowed
    Maximum Number of CPEs
    1
    Baseline Privacy
    Enabled
    DOCSIS Mode
    Docsis30
    Config file
    873254k;fg87dsfd;kfoA,.iy

     

  • amigo66's avatar
    amigo66
    On our wavelength
    22 days ago

    It states;

     Telephony(Disabled)

    in my Hub settings.

    • Tudor's avatar
      Tudor
      Very Insightful Person
      22 days ago

      That shows that the phone socket on the hub is inactive, VM will need to enable it.