ContributionsMost RecentMost LikesSolutionsVirgin tv 360 upgrade error Hi, we have had a message come up on our 2 virgin media boxes offering us a free upgrade to virgin tv 360 but when I argee to the upgrade and new remotes on both of the boxes it bring up a error saying the upgrade couldn’t be completed and to try again later it gives me a barcode link to a virgin media help page which is also blank. i have no idea now if the request for the new remotes or the upgrade has gone through for both boxes. thanks in advance Re: Permanent red light on hub? Does this require a tech visit as we had this issue back in 2018 a last time they ended up replacing the hub as it was over heating? Permanent red light on hub? Hi I have had a permanent red light on my hub 3 for the last few days, I have looked online and tried all the steps including using a pin to reset the hub but nothing seems to work. The hub does seem a bit warm. Switch over date? Hi, we were given a switch over date as the 30th of January 2024 and received our phone adapter already. But last week I was sent a text saying that the phone switchover had been paused untill further notice. Just wondered if there was any update (as I don’t want to find I’ve been switched over and not notified. Thanks any help would be great Solved