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17Jojo17's avatar
17Jojo17
On our wavelength
2 years ago

Permanent red light on hub?

Hi I have had a permanent red light on my hub 3 for the last few days, I have looked online and tried all the steps including using a pin to reset the hub but nothing seems to work. The hub does seem a bit warm. 

Hub3
red light

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Hi 17Jojo17 

    Thanks for posting and welcome back to the community.

    Thanks for reporting the red light and also what you've done.

    I'll send you a PM now to book a tech visit in.

    • 17Jojo17's avatar
      17Jojo17
      On our wavelength
      2 years ago

      Does this require a tech visit as we had this issue back in 2018 a last time they ended up replacing the hub as it was over heating? 

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Hello 17Jojo17 

    Thanks for joining me on PM and confirming your details to book in the tech for the hub issue (red light).

    As advised via PM, there will be no charge for this visit unless:
    •              The technician diagnoses the faults as not being caused by our network/equipment 
    •              The technician discovers that the fault or problem relates to your equipment
    •              The technician discovers that the fault or problem relates to any system that we are not responsible for
    The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
    Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
    If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment