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17Jojo17's avatar
17Jojo17
On our wavelength
8 months ago

Virgin tv 360 upgrade error

Hi, we have had a message come up on our 2 virgin media boxes offering us a free upgrade to virgin tv 360 but when I argee to the upgrade and new remotes on both of the boxes it bring up a error saying the upgrade couldn’t be completed and to try again later it gives me a barcode link to a virgin media help page which is also blank.

i have no idea now if the request for the new remotes or the upgrade has gone through for both boxes. 

thanks in advance 

 

Error
Upgrade
virgintv360

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    8 months ago

    Hi there 17Jojo17 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your upgrade but let me pop you a private message and we can take a look. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.