Forum Discussion

crbell's avatar
crbell
On our wavelength
24 days ago
Solved

Upgrade v6 to 360 iplayer error 02050

I did the upgrade on two boxes. On neither box will iplayer or bbc sounds work. They give the 02050 code. They are connected to different display types one is a Samsung tv one a monitor via hdmi. I have rebooted as other post have mentioned several times but still does not work on either box. All other apps work. Iplayer is the one I use most though so this is very annoying. Anything else I can try?

  • crbell's avatar
    crbell
    17 days ago

    I have been away for four days and it has fixed itself on both boxes so opening a ticket process sorted it i guess. Thanks to those that push it.

17 Replies

  • roy247's avatar
    roy247
    Hero
    24 days ago

    I would try a factory reset if you haven't already, using the keep recordings option.

    It's only a partial system reset and not a complete factory reset. You are given 2 options,

    Keep Recordings

    Format Disk

    Choose Keep Recordings , that means you won't lose your recordings and any planned recordings or series links you've set up, you will have to sign into your apps such as iPlayer, Prime, Netflix and ITV-X again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

     

    • newapollo's avatar
      newapollo
      Very Insightful Person
      22 days ago

      I've let the forum mods known about this issue as it's also affecting a large number of new Stream box  users. See <This post>

  • sorethumbs's avatar
    sorethumbs
    On our wavelength
    22 days ago

    After my 360 boxes decided to not carry out any scheduled recordings or allow me to delete old ones I did a reset. 

    Sorted recordings now I can't use iPlayer with error 02050. What is the issue?

    I've reset both boxes. Powered all devices off bithe router and 360 boxes as described on somewhere else. Fired up the router, waited for everything to come back online and then booted up the 360s. Done it in so many variations and yet still the same error appears with iPlayer. 

    Other TVs with iPlayer app are fine, my mobile is fine. This is a virgin issue. What's the resolution?

    • crbell's avatar
      crbell
      On our wavelength
      22 days ago

      Yes I've posted about the same issue with iplayer. It been suggested to do a factory reset but I have not tried it yet.

    • Munrowalker's avatar
      Munrowalker
      Settling in
      21 days ago

      Hi there, I'm having the same problem,  having just upgraded with the new 360 remote.  BBC Iplayer is coming up with the error code 02050 when you try to play a programme.  I've tried unplugging both the router and the TV box overnight, then switching back on - no joy.  Then I tried the factory reset - still no joy.  Is there anyone who can help?  Has anyone found a solution?   

  • Oscars's avatar
    Oscars
    On our wavelength
    20 days ago

    I'm experiencing the same problem. Error 02050 on BBC iPlayer.

    All other apps fine. Can access it on my phone and via smart TV.

    Powered off both router and 360 box. No joy.

    Factory reset of 360 box. No joy. Very frustrating. 

    • newapollo's avatar
      newapollo
      Very Insightful Person
      20 days ago

      There is an open fault for this issue.  You can keep up to date on this and any known issues  via 

      https://www.virginmedia.com/help/service-status

      You can also request email or sms updates from that link.

       I've enclosed a copy of the latest email I received about this issue (the service status page hasn't been updated yet tonight)

      Hello,

      You have asked us to keep you up to date on the problem which is affecting your TV service(s).

      Fault Ref: F012029606

      The latest update is: Our engineer is on site and they're working to fix the problem

      We now expect to have this resolved by 2025-10-14T20:00:00

      The Virgin Media Team

      P.S. We don't pick up emails from this mailbox, so please don't reply to this email address.

       

      • roy247's avatar
        roy247
        Hero
        20 days ago

        Hi Dave, It says that where I am and there isn't a problem and wasn't one as far as I know, has it been fixed.

         

  • Maria1976's avatar
    Maria1976
    Joining in
    20 days ago

    Having exactly the same issue. Upgraded last night and tried all possibilities that have been suggested online. Called Virgin and they confirmed there was an outage in my area for BBC IPlayer but should have been resolved by 20.00 this evening but still getting the error code.

    Does anyone have any updates?

    • roy247's avatar
      roy247
      Hero
      20 days ago

      What area are in to see if it's the same as other people are having problems, unfortunately no else has said where they are so far.

       

       

       

    • newapollo's avatar
      newapollo
      Very Insightful Person
      19 days ago

      Email received this morning: "Fault Ref: F012029606

      The latest update is: Our engineer is on site and they're working to fix the problem

      We now expect to have this resolved by 2025-10-15T16:00:00

      The Virgin Media Team"

    • pedro10's avatar
      pedro10
      Joining in
      19 days ago

      Still not working for me. New install last week.

  • crbell's avatar
    crbell
    On our wavelength
    17 days ago

    I have been away for four days and it has fixed itself on both boxes so opening a ticket process sorted it i guess. Thanks to those that push it.