Forum Discussion

mojo_333's avatar
mojo_333
Joining in
2 months ago

BBC iPlayer app not working

I’ve just received my first Stream box and all is working well except for the BBC iPlayer app. Netflix, Amazon Prime and even the Apple TV app work fine.

I am able to sign in successfully sign into the BBC iPlayer app but once in, I get errors either when loading the main screen content or trying to stream any content.  When trying to stream anything I just get a circle going round and round and finally an error code e.g. 34014 or 2050 etc. I’m not running any VPN type software just in case you’re wondering.

Very occasionally, after retrying several times, everything does work but for no rhyme or reason.

Now, on the same TV when I run its native BBC iPlayer app it works perfectly fine with no issues at all! This proves to me that it’s an issue with the app on the Stream box however, any help or pointers appreciated.

Stream firmware: v5.20

 

 

 

31 Replies

    • mojo_333's avatar
      mojo_333
      Joining in
      2 months ago

      Yup. Multiple reboots and even a factory reset of the Stream device.

      Ethernet cable made no difference which I expected given the TV’s native BBC iPlayer works perfectly fine (this is the same TV the Stream is connected to) and that on the Stream box, Netflix, Prime etc all work just fine. 

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        2 months ago

        Hello mojo_333.

        Thanks for your first post and welcome to our community.
        Sorry to hear you're having an issue with  BBC iPlayer on your Streambox.
        I want to investigate this for you and see if we can get it working.
        If you don't mind, I'll need to send you a private message to pass security. 
        If you can check the envelope at the top right of your screen, that would be great. 
        Gareth_L

         

  • Maz5757's avatar
    Maz5757
    Joining in
    2 months ago

    Hi Mojo, 

    Did you get this resolved? and if so how?

    I have exactly the same issue, everything works fine (Netflix, Prime etc)  apart from BBC iPlayer - so frustrating to have to go through the TV to use it.

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      2 months ago

      Hello Maz5757.

      Sorry to hear you're also having the same issue with the iPlayer App.

      I'll take a look at this now for you.

      Same as mojo_333, I just need to pass security over a private message.

      If you can check the envelope at the top right of your screen, that would be great. 
      Gareth_L

       

  • Anonymous's avatar
    Anonymous
    21 days ago

    Same problem having joined today. Any solution yet?

  • Wooler101's avatar
    Wooler101
    Joining in
    20 days ago

    Hi I have only joined yesterday and have the same problem.  Have tried reset and unplugging cables but nothing.  Is there a solution?

    • newapollo's avatar
      newapollo
      Very Insightful Person
      20 days ago

      What happens if you press the red button on a BBC channel instead of going in via the iPlayer app?

       

      • Anonymous's avatar
        Anonymous
        19 days ago

        Exactly the same, must be a fault with the app on the Virgin stream box as it works fine from the smart tv and on my phone.

  • david0407's avatar
    david0407
    Settling in
    20 days ago

    I've just been connected yesterday and im having the exact same issue, everything works bar bbc iplayer!!!

    Any solutions?

    • mandy34's avatar
      mandy34
      Joining in
      16 days ago

      Me too I have just been connected and everything works except bbc iplayer. Virgin please contact me!!!

  • cowlea1's avatar
    cowlea1
    Joining in
    19 days ago

    After I believe a software update to the stream box iPlayer doesn't load - error code 02050. All other apps ITVx etc working ok. I've reset the box but problem still remains. From what I'm reading this appears to be a widespread problem.

    I

    • cowlea1's avatar
      cowlea1
      Joining in
      18 days ago

      Virgin. Any chance of an answer to this apparently ongoing and possibly widespread problem?

  • DodgyDunk's avatar
    DodgyDunk
    Tuning in
    19 days ago

    Same problem here. Box reset but no affect. Was working until yesterday.

  • NeilPayne's avatar
    NeilPayne
    Joining in
    19 days ago

    Hi,

    Same problem.  New (returning) customer had Virgin Fibre installed Friday with new Stream box. All working except BBC iPlayer which gives error code 02050 when we try and watch a program. Power cycle of stream box has no effect. All other streaming services are working fine from the Stream box and iPlayer still works from TV itself (rather than Stream box) and phone.

    Doesn't appear to be any way of updating/re-installing iPlayer or clearing cache etc.

    Any solutions?

     

  • robigouk's avatar
    robigouk
    Superfast
    19 days ago

    I've just received my two new stream boxes yesterday and install them. Every other app is working fine but not the iPlayer app on either box, same error message 02050.  One of my TVs has the iPlayer app and it's working fine so 100% an issue with the stream boxes. I hope Virgin are treating this as urgent as why am I paying for stream boxes that don't stream what they should.