Forum Discussion

Gunfighter's avatar
Gunfighter
On our wavelength
2 years ago

BBC iPlayer

BBC iPlayer takes a long time to load, and when it does get there, there is a lot of 'buffering' and freezing. This goes on for a while, and the the programme stops altogether. The only solution I have found so far is to shut down my TiVo box altogether and then re-boot it. Any suggestions?

  • japitts's avatar
    japitts
    2 years ago

    The TiVo is now double-digit years old, which by current standards is elderly - and it never was brilliant at handling streaming apps. In technical terms you are probably describing the in-built modem failing and this causing a loss of internet connection - check the front-right of your TiVo for a flashing heartbeat light when the problems happen, for proof of this.

    Reporting your TiVo faulty should result in a tech visit and replacement with a V6. Runs the same TiVo-software but on a much newer and more capable box, providing you have VM home broadband.

  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    The TiVo is now double-digit years old, which by current standards is elderly - and it never was brilliant at handling streaming apps. In technical terms you are probably describing the in-built modem failing and this causing a loss of internet connection - check the front-right of your TiVo for a flashing heartbeat light when the problems happen, for proof of this.

    Reporting your TiVo faulty should result in a tech visit and replacement with a V6. Runs the same TiVo-software but on a much newer and more capable box, providing you have VM home broadband.

  • Nathan_B's avatar
    Nathan_B
    Forum Team
    2 years ago

    Hi there Gunfighter 👋 Welcome back to the forum and thanks for your post 😊

    Sorry to see that you're having issues with BBC iPlayer on your TiVo.  As japitts has advised these boxes are quite a number of years old now and some apps like the iPlayer don't function as well as they may have.

    As this is the case we're certainly happy to check if we can offer you a box upgrade to help with this issue. I'll send you a PM to confirm your details so this can be done.

    Regards

    Nathan

    • Gunfighter's avatar
      Gunfighter
      On our wavelength
      2 years ago

      This is all well and good, but I cant find the private message. Where is it?

      • newapollo's avatar
        newapollo
        Very Insightful Person
        2 years ago

        Hi Gunfighter 

        If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox  for the PM.

        If you are on a mobile/tablet device then click on the little circle icon in the top right  and then select 'Messages'.