Forum Discussion

Gunfighter's avatar
Gunfighter
On our wavelength
2 years ago
Solved

BBC iPlayer

BBC iPlayer takes a long time to load, and when it does get there, there is a lot of 'buffering' and freezing. This goes on for a while, and the the programme stops altogether. The only solution I ha...
  • japitts's avatar
    japitts
    2 years ago

    The TiVo is now double-digit years old, which by current standards is elderly - and it never was brilliant at handling streaming apps. In technical terms you are probably describing the in-built modem failing and this causing a loss of internet connection - check the front-right of your TiVo for a flashing heartbeat light when the problems happen, for proof of this.

    Reporting your TiVo faulty should result in a tech visit and replacement with a V6. Runs the same TiVo-software but on a much newer and more capable box, providing you have VM home broadband.

Nathan_B's avatar
Nathan_B
Forum Team
2 years ago

Hi there Gunfighter 👋 Welcome back to the forum and thanks for your post 😊

Sorry to see that you're having issues with BBC iPlayer on your TiVo.  As japitts has advised these boxes are quite a number of years old now and some apps like the iPlayer don't function as well as they may have.

As this is the case we're certainly happy to check if we can offer you a box upgrade to help with this issue. I'll send you a PM to confirm your details so this can be done.

Regards

Nathan

Gunfighter's avatar
Gunfighter
On our wavelength
2 years ago

This is all well and good, but I cant find the private message. Where is it?

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi Gunfighter 

    If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox  for the PM.

    If you are on a mobile/tablet device then click on the little circle icon in the top right  and then select 'Messages'.