Forum Discussion

paulphonak's avatar
paulphonak
Joining in
6 months ago

Cannot play BBC iPlayer at all on my laptop.

When I tried to play anything from BBC iPlayer on my laptop, it says 'BBC iPlayer only works in the UK. Sorry, it’s due to rights issues.BBC iPlayer only works in the UK. Sorry, it’s due to rights issues.'

I am in UK and, according to 'What is my IP address' search, my IP location is London, even though I am based in West Yorkshire, and my ISP is AVAST Software s.r.o.

The question is how I can leave AVAST as I have no connection with them, and get to the point where I can watch anything from BBC iPlayer.  I have no problem watching the content on my phone as the IP is Virgin Media Limited with the correct location.

Thanks.

Paul

  • newapollo's avatar
    newapollo
    6 months ago

    Hi paulphonak 

    It's possible that you have an avast  VPN browser extension installed.

    ipconfig /all only lists the local ip address (your computers ip address)

    type or copy paste the following which shows your public ip address into the command prompt 

    nslookup myip.opendns.com resolver1.opendns.com

    The result will look similar to the one below (where Address: XXX.XXX.XXX.XXX will be your public (external) ip address and should match that shown on /whatismyipaddress.com  )

    Server: dns.sse.cisco.com
    Address: 208.67.222.222

    Non-authoritative answer:
    Name: myip.opendns.com
    Address: XXX.XXX.XXX.XXX

    Also you can type 192.168.0.1  into a browser window and sign into your VM hub.

    Then in the left hand column click on Admin and then on Info . 

    Then you can see your public (external)  ipv4 address which i have indicated by a row of X's in the screenshot below.  Again should be the same as that shown on  /whatismyipaddress.com