moof
Fibre optic
Joined 11 years ago
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Re: VM doesn't know what day of the week it is
no, why would I. it said paid and I was happy to think I'd saved a months money assuming I'd advanced paid it somehow following a change in pricing recently (happens sometimes) I even went into the previous months bill to check, and all was well. Couldn't see how it had been paid but clearly it wasn't until todayVM doesn't know what day of the week it is
just off painful chat, may as well have been talking to the pointless bot that connected us! on THURSDAY 1ST MAY I went to the account to quickpay as I do every first of a month and it said that my bill had been paid! nothing to pay. Today I've gone to the account and it says I have an outstanding payment?! So I quickpaid it anyone in the joined-up-thinking department explain why the system got it wrong on May 1st?sudden decline in Mbps being reported by speedtest using Chrome
I routinely check and record my speeds to keep an eye on what I pay for vs what I get... on average I'd say I'm around the 900Mbps mark and happy with that on a 1GB subscription. Have done this for years. ethernet connected, third party router, VM Hub 5 in modem mode But since the turn of the year it fell off the cliff....way down 😕 Initially I opened a VMchat and said my connection speed was looking slow and they said "we can see an issue with your router we'll arrange an engineer" ...the date set was the same day I had also got info they were doing works in my area midnight-3am. I also wasn't convinced the VMagent realised the Hub5 was in modem mode. However after coming off the VMchat I ran the speedtest in an alternate browser and got a VERY different result, so cancelled the engineer. Nearly double! Chrome was around the 370/98 Mbps mark, Safari 782/100 Mbps. Same computer, same ethernet connecting, two different browsers. ....to throw a huge spanner in my investigation I was on a Win11 ethernet computer in another room and Chrome gave me a result of 209/856 (yes - upload was massive compared to download 😳). But I digress. Digging a little, I'm down the rabbit hole of turning off extensions in Chrome, clearing cache, fresh profile yadda yadda but no dice. If I use Chrome I'm seeing a HUGE decline in the reported speeds Anyone else?Re: Action Not Possible CS5500 and App Not Accessible CS2400
thanks for escalating Kath_F the Youtube launch issue is not a new problem, has happened for some months now. Tried all the obvious off and on stuff, but the workaround is as above. BBC related issues seem to be littered within this forum, and as I park my box before bed on 101 and start it on 101 I guess my issues could become Beeb related. ...have to say Virgin360 has been pretty pants compared to TiVoRe: Action Not Possible CS5500 and App Not Accessible CS2400
newapollo thanks for that explanation. so although I have it 'recorded' and saved to my box it is in fact a link to iPlayer and pulls it back without the iPlayer startup graphic etc? Martin_N I can confirm it does it also from my Android Pixel 6a phone (this very morning) or my iPad Pro (usually). as above. force the casting app to close, manually launch the app via the Virgin 360 menu and then recastAction Not Possible CS5500 and App Not Accessible CS2400
have been experiencing issues for a few weeks now with Beeb related content on my 360 *I usually leave the box on channel 101 at night, so it starts on 101. during playback of recorded Beeb shows I get the Action Not Possible CS5500 error, while playing back ....no I'm not sat on the button 😜 not touching or pausing. It just pops up and you have to acknowledge it. the second more often than not issue is I'm unable to start a cast to the box when using Youtube on iPad. Open Youtube on iPad, press play and then hit the cast button... Like I have always done. I get a pop up saying unable to launch app on the TV and the iPad app spins. Now the odd one with this is I'm NOT trying to watch anything Beeb related, its Youtube, however as I opened with I usually leave the box on 101 before I put it to sleep at night (habit) so when it starts up its on 101 If I stop the spin on the iPad, manually launch Youtube on the box and THEN cast, the issue is resolved. ...anyone else seeing these oddities?
