Forum Discussion

moof's avatar
moof
Fibre optic
23 days ago

VM doesn't know what day of the week it is

just off painful chat, may as well have been talking to the pointless bot that connected us!

on THURSDAY 1ST MAY I went to the account to quickpay as I do every first of a month and it said that my bill had been paid! nothing to pay. 

Today I've gone to the account and it says I have an outstanding payment?! So I quickpaid it

anyone in the joined-up-thinking department explain why the system got it wrong on May 1st?

 

3 Replies

  • Hi moof 

    Thanks for posting and welcome back to the community.

    Sorry to hear of this payment issue with the site, seems odd. Did you manage to get any screenshots on the 1st May showing the bill has been paid?

    Best wishes.

    • moof's avatar
      moof
      Fibre optic

      no, why would I.  it said paid and I was happy to think I'd saved a months money assuming I'd advanced paid it somehow following a change in pricing recently (happens sometimes)

      I even went into the previous months bill to check, and all was well. Couldn't see how it had been paid but clearly it wasn't until today

       

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team

        Hi moof, 

        Thanks for coming back to us. It is certainly a strange one. It can sometimes take My VM some time to update. Once a bill has been generated, once paid, it will stay in this status until the next payment due date. 

        If your payment due date wasn't until after 1st May then this would likely be why the status was showing as paid. 

        Apologies for any inconvenience caused.