just off painful chat, may as well have been talking to the pointless bot that connected us!
on THURSDAY 1ST MAY I went to the account to quickpay as I do every first of a month and it said that my bill had been paid! nothing to pay.
Today I've gone to the account and it says I have an outstanding payment?! So I quickpaid it
anyone in the joined-up-thinking department explain why the system got it wrong on May 1st?
no, why would I. it said paid and I was happy to think I'd saved a months money assuming I'd advanced paid it somehow following a change in pricing recently (happens sometimes)
I even went into the previous months bill to check, and all was well. Couldn't see how it had been paid but clearly it wasn't until today
Forum TeamHi moof,
Thanks for coming back to us. It is certainly a strange one. It can sometimes take My VM some time to update. Once a bill has been generated, once paid, it will stay in this status until the next payment due date.
If your payment due date wasn't until after 1st May then this would likely be why the status was showing as paid.
Apologies for any inconvenience caused.
