ContributionsMost RecentMost LikesSolutionsRe: Equipment return That's what I thought when reading the instruction leaflet. I don't know why Virgin have asked for a Humax to be returned (which I don't have) and, unsurprisingly, I got fed up after an hour waiting on the What's APP chat trying to inform them. I'll just ignore it unless they contact me again. Thanks. Re: Can't setup 360, old box not working Sorted now as once I paired the remote I discovered I didn't have to do anything. Thanks for responses. Equipment return Having installed Virgin TV360 I am instructed to return a Humax box but only have the Tivo box (with a different serial number) that I have just uninstalled (which from the literature it doesn't look Virgin wants back). Can someone advise me please? PS I've been waiting an hour on the What's App chat. Many Thanks Re: Can't setup 360, old box not working Thanks. There really should be instructions on what to do if your old connection has already been cut off. Re: Can't setup 360, old box not working I've reset the box and I have an on screen instruction to pair the remote. I've tried but nothing happens. Ps I haven't yet pulled out the red tab from the remote Can't setup 360, old box not working I've received my new box, etc but before I have had a chance to do the upgrade my old box has stopped working (presumably disconnected by Virgin) so I can't follow step 1.1 which is to use my current V6 remote and select "upgrade to virgin TV 360 now". What do I do please? Setting up Hub5 with home network Hi, I have a TP-LINK Deco M4 home network system connected to my existing Hub3, with the Hub set in modem mode. What impact does this have on the set up instructions for my new Hub 5? (My first attempt to install the Hub 5 met with "Connected but no Internet".