Long wait for installation – any chance to move it earlier?
Hi everyone, Just wondering if anyone here experienced something similar. I placed my Virgin Media order last Feb 20, and I was told the installation is scheduled for April 2. That’s like, more than a month of waiting. I really need the internet for work (WFH life), and the delay is starting to cause problems for me. I was hoping to get connected way earlier than this. Is there any way to request for an earlier install date? Maybe someone cancelled or there’s an earlier slot available? Would appreciate any advice or help from the mods or other users who’ve gone through this. Salamat in advance!Virgin Media not sending engineers
Virgin Media had someone come and set up the hub on the 30th Jan, however due to a blockage they couldn't connect the cable from outside to my house. This means I have no phone or Internet. After this I repeatedly been given different dates regarding when they'll set everything up but so far nothing has been done. Is there anything I do to get them to come and finish the setup? If not what should I do? They've already given me some credit towards purchasing a data dongle but what happens to this credit if they never connect me to the network? Is there any way I can have this credit paid to me? I'm also told there's a lateness penalty they have to pay. What should I do about this?Start of billing period
HI All, I got my Hub 5 today, I was planning to setup it tomorrow (23rd January) and activate it. Once I activate it, will the billing period be 23rd of every month or will I get a bill on 1st of Feb ? And if so, will it be for the whole month or just for the week of use? Thanks, RajasHELP! WiFi installation won’t work
Hi, I moved flat and am having issues installing WiFi. I submitted a move request and activated my services on Saturday but I get a green blinking light on my router with no internet connection. I assume I’m using the correct cable etc (see pics). Please let me know if I’m doing anything obviously wrong. Thanks, ChrisWall socket doesn’t fit
Hi, My partner and I have just moved into a new place, we saw that it had a virgin box on the wall so we thought we could just order it and set it up ourselves. The wall socket cable doesn’t fit in it unfortunately though, picture attached. There is also a pic of a cable that is coming out of that box that’s loose in the place, but also doesn’t fit anything that came with our hub. Any help greatly appreciated, Thanks.Don’t have the right wall socket
I’m and trying to set up my quick start virgin package but the cables provided don’t match the wall socket. Can I get an adapter or do I need an engineer to come out and fit a new socket? Picture included of current setup and what the cable virgin provided. Finding it hard to talk to a real person on the phone or find info online. ThanksWifi Self Installation Box didn't arrive
I have just opened a Virgin Media account for the first time and ordered my WiFi self installation box last week. It was supposed to arrive on the 8th March and did not arrive, and I received no communication about it. I have no account number or reference code on my original contract email so cannot even track my parcel. We now have no WiFi which is affecting our ability to work from home - I have tried calling Virgin and could not get through to anyone, being held on the phone for ages. What do I do?? As a brand new customer, I am extremely disappointed and frustrated by this - will the rest of the service be this bad???
