Forum Discussion

CluelessIrish1's avatar
4 months ago

HELP! WiFi installation won’t work

Hi,

I moved flat and am having issues installing WiFi. I submitted a move request and activated my services on Saturday but I get a green blinking light on my router with no internet connection. I assume I’m using the correct cable etc (see pics). Please let me know if I’m doing anything obviously wrong. 

 

Thanks,

Chris

    • CluelessIrish1's avatar
      CluelessIrish1
      Tuning in

      Yes just connected to wire from the wall yes. It’s similar to what was in my old flat. I’ll take a look at that link thanks 

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Try this: 

    Equipment activation on 0800 953 9500

    If that fails:

    Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

    • CluelessIrish1's avatar
      CluelessIrish1
      Tuning in

      Thanks, will call tomorrow. I do have a technician due out but I’m just worried I’ve done something obviously wrong with the setup. There is an adaptor between the two cables & worry that I might be using this incorrectly! Apparently the last people here had VM so really this should be working fine…