Forum Discussion

Karen2410's avatar
Karen2410
Tuning in
2 years ago
Solved

WiFi pod won’t connect after new hub 5 installed

Hi I have recently installed my new hub 5 router and now my WiFi pod will not connect.  Everything else is fine the internet and everything that it’s connected to the WiFi not the pos will not connect, I have tried everything even removing it from the app so I could reinstall it as advised in the forums but nothing has worked it just says it cannot detect the pod even though I have attached it directly to my router with a cable.  Is there something I am missing because I am now at a loss. Thanks 

  • Client62's avatar
    Client62
    2 years ago

    Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub.  For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub.  For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.

    • Karen2410's avatar
      Karen2410
      Tuning in
      2 years ago

      Ok so tried calling but couldn’t get through to anyone to help not happy at all why is it so difficult to speak to someone 

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)
        2 years ago

        Hey Karen2410,

        Welcome to the Community Forums and thanks for the post.

        Sorry to hear you have been having this issue, I can see you since spoke to our team, were they able to go about helping you further with this?

        Joe

  • Beth_G's avatar
    Beth_G
    Forum Team
    2 years ago

    Hi Karen2410 

    Thanks for clearing security with me via private message.

    I've now paired your Pods to your new Hub - please give everything a reboot and follow the connection process in the Connect App if necessary. Your new Pod should be working again 😊

    Give us a shout if you need any further help.

      • Beth_G's avatar
        Beth_G
        Forum Team
        2 years ago

        Hi robsonnufc

        Happy New Year! Thanks for your post.

        I'll be happy to help. I've dropped you a PM so I can take your details and pair them for you.