Forum Discussion

Sara2018's avatar
Sara2018
Joining in
3 months ago

WiFi pod won’t connect after new hub 5 installed

Hi please can you pair my pods as I have been unable to get anywhere by calling

  • Daniel_Et's avatar
    Daniel_Et
    3 months ago

    Hi Sara2018, thank you for your post.

    We're sorry to hear you've been unable to get anywhere with this by calling us 😔

    In order to look into the matter for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    It is quite shameful that a VM Engineer phones in to activate a replacement Hub
    but fails to arrange for the customer's VM Pods to be re-paired.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    3 months ago

    Hi Sara2018, thank you for your post.

    We're sorry to hear you've been unable to get anywhere with this by calling us 😔

    In order to look into the matter for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel