Forum Discussion

Mk1graeme's avatar
Mk1graeme
Joining in
2 months ago

Tapo to link sockets won’t connect

Hi all I’ve recently upgraded my router to hub5  and I’ve purchased some Tapo TP link sockets … I’ve tried to connect them to the router but my Tapo app keeps saying to check your deny list on router or firewall settings… has anyone had the same issue and got to the bottom of it 

thanks 🙏 

  • carl_pearce's avatar
    carl_pearce
    2 months ago

    These devices work on the 2.4Ghz band.

    The HUB transmits on both bands (2.4 and 5Ghz) on the same SSID (Network Name), which can cause problems for these types of devices.

    You'll probably have to split the SSID into two, one for each band, to get these devices to connect.

    This is assuming you won't be using any pods supplied by VM.

  • carl_pearce's avatar
    carl_pearce
    Community elder
    2 months ago

    These devices work on the 2.4Ghz band.

    The HUB transmits on both bands (2.4 and 5Ghz) on the same SSID (Network Name), which can cause problems for these types of devices.

    You'll probably have to split the SSID into two, one for each band, to get these devices to connect.

    This is assuming you won't be using any pods supplied by VM.

      • carl_pearce's avatar
        carl_pearce
        Community elder
        2 months ago

        Ah, you cannot do this then.

        You can try disabling the 5Ghz band, then connect the devices, then re-enable which hopefully result in the devices staying connected.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 months ago

    look to get a better supported router with 1Gb ports or better and use hub in modem mode

    • Mk1graeme's avatar
      Mk1graeme
      Joining in
      2 months ago

      Hi .. I’ve only just upgraded I thought this was the best hub 5 1.gb  not sure on the ports … I think il just send the TP links back  and buy an extension lead with switches on 😂 it was only for the Christmas lights anyway.. thanks for your reply 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    No , those plugs work perfectly well with Omada AP’s

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 months ago

    ...and the simplest solution is not to use the hubs wifi because...