Forum Discussion

cyc95's avatar
cyc95
Joining in
31 days ago

Dont receive confirmation email and package

Hi

I placed my order on Feb 17th and chose the delivery on the 20th. But I don't get further confirmation email and the package. Can you help me with this? Thank you so much.

confirmationemail
order
setup
  • cyc95's avatar
    cyc95
    Joining in
    31 days ago

    Hi

    I placed an order on the 17th and set the delivery date on the 20th but still don’t get the confirmation email or receive the delivery. Can you please help me on this? Thank you

  • newapollo's avatar
    newapollo
    Very Insightful Person
    30 days ago

    Hi cyc95

    You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)

  • Beth_G's avatar
    Beth_G
    Forum Team
    30 days ago

    Hi cyc95,

    Thanks for your post, sorry to hear that you've not received any further correspondence regarding your order, I appreciate this must be confusing.

    I'll be happy to look into what's happened. I've sent you over a private message so I can take your details

    Thanks

    Beth