V6 box stuck on loop
Hi I had to reset my V6 box because it was out of storage and it is saying that it'll take an hour; it's been going back to the welcome screen and then saying that this could take up to an hour. It's been 3 hours now and it's showing a download sign; again it's just in a constant loop. I've checked all the cables and changed it to a different room and it's still the same. I have also tried to hold the power button and the - button but it's still doing the same thing. Any help is appreciated. On the virgin media app it's telling me this: Our checks have detected an issue with this box: The TV box isn't connecting
Equipment return
Having installed Virgin TV360 I am instructed to return a Humax box but only have the Tivo box (with a different serial number) that I have just uninstalled (which from the literature it doesn't look Virgin wants back). Can someone advise me please? PS I've been waiting an hour on the What's App chat. Many ThanksTiVo box upgrade email
Hi. I’ve had an email saying I need to upgrade my TiVo box to keep my sky Sports and TNT subscription? I’ve followed the link on the email and ended up on a bit a rabbit hole on the VM website. I don’t really want to call customer services if possible. Can I complete this order via the VM team on here - or does anyone know how to do it online? Any help would be greatly appreciated.Unwatchable glitching
My tv is glitching so badly from the bottom of the screen upwards when watching certain channels or certain recordings. It makes them unwatchable and then we end up just having to delete them. Ive gone through all the help on the app with the box and broadband. It says i have an issue but just keeps telling me to restart the box which i have done numerous times and im trying to chat to anyone online but it doesnt allow me to use that option. Help please!!!! I think i need an engineer.
LOW VOLUME ON FILMS
On my TiVo box, I have noticed that when a film is on, the volume for the actors is very low, but the music and sound effects can be loud. the volume control has no effect. This happens on all Chanels. I have played around with the audio settings but nothing seems to have any effect. Any ideas ?
