Forum Discussion

spears8471's avatar
spears8471
On our wavelength
11 days ago

Multiple PIN requests

Hi, I’ve noticed recently that when I watch programmes recorded on my TiVo via my V6, if the PIN is required it’s asking me for it at least twice before playing. I have never changed the PIN from the factory setting so I know I’m putting in the right PIN. Does this happen to anyone else and does anyone know why this is happening? Thanks. 

7 Replies

  • japitts's avatar
    japitts
    Very Insightful Person

    Is this happening on all recordings, or just particular ones? If the latter, can you cite examples?

    When you say "at least twice", do you mean your V6 is sometimes prompting for a PIN 3 or more times?

    You mention "recorded on my TiVo via my V6" which tells me you're using multi-room streaming. If you watch the recordings on the same box they're recorded, does the same thing happen?

  • spears8471's avatar
    spears8471
    On our wavelength

    It happens on anything that requires a PIN. It used to do it on and off but now seems to request it twice all the time now. The TiVo is in another room without a TV attached. It’s basically used as extra second storage that I record stuff on and watch via the V6 using Powerline adapters. 

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team

      Hi spears8471,

      Thank you for your post. We're sorry to hear about the issues with your Tv service. 

      So to confirm, are you watching recorded programmes on the V6 or TiVo box?

      ^Martin

      • spears8471's avatar
        spears8471
        On our wavelength

        The programmes are recorded on the TiVo box but I’m watching them through the v6 using Powerline adapters. 

    • japitts's avatar
      japitts
      Very Insightful Person

      And my other question?

      You mention "recorded on my TiVo via my V6" which tells me you're using multi-room streaming. If you watch the recordings on the same box they're recorded, does the same thing happen?

  • spears8471's avatar
    spears8471
    On our wavelength

    I couldn’t tell you as the TiVo box is in the cellar with no TV attached to it as already mentioned previously.