Order a Volt sim but no sign of order
I have Virgin Media services for the past 2 years and my phone contract expires tomorrow. I don't need a new phone so thought it would be easier to get a sim only deal. I opened the Virgin Media app and handily enough, there was a deal for a Volt Sim with unlimited data for £15 a month, with the first 3 months free on a Black Friday deal. I tried to order the Volt Sim through the Virgin Media app which failed when putting in my previous address so I then ordered through the website on my laptop where the same deal was available. I then received a confirmation email with an order reference number from Virgin Media web team however, I have heard nothing since ordering. Order reference: CH2124753682. I have called both Virgin and O2 and neither have any record of this order number. Is there any way I can find out what has happened to the order?Not eligible for Volt?
Hi there, I had my confirmation email back in October and my services activated after a slightly frustrating delay in the install process - but my MyO2 page says I’m not eligible for volt benefits, despite having an eligible VM and O2 package? I spoke to someone on live chat yesterday who assured me I’d have a specialist reach out over email within 24hours (now passed) but alas nothing. Is anyone able to help with this as my start to VM hasn’t necessarily been a good one. Thanks in advanceNo speed boost with Volt upgrade
Can someone explain what I need to do to get my Volt download speed boost please? My Volt benefit is active now and I can see that my package has changed from M125 to M250 on my account and when I do a speed test, I can see that it says M250 in the bottom left corner but the download speed is still about 130. I was told by customer services that once the benefit was active the speed beast would happen pretty soon after is there something else I need to do or can anyone help?Ordering WiFi pods
Recently my mesh system broke and I had to switch back to Virgin router (I’m on volt). Generally speeds are good, but there’s drop outs sometimes (and some black spot areas), which I’d like to avoid with a wifi pod. The problem is if I try to use the connect App it’s either on a good day (when the speeds are fine so don’t qualify), or when it isn’t working the app just errors, so I never get the chance to order. Can an admin sort please? Only need one pod to cover the house, and an in max package. Clearly lots of others having similar issues.Activating Volt benefits
Good morning :) A few weeks ago, my service with Virgin Broadband started and early last week I got an email from O2 (who I have been a customer with for years) saying they have activated my Volt benefits. I can see I now have the increased data limit on my O2 account. I am yet to hear anything from Virgin about the extra benefits though. The update came from O2 because I had to manually prompt them about something (I was having trouble with the app) and thought to ask off the back of it. We have attempted to follow the guidance with the My Virgin Media app, but I'm stuck in a loop and I am unable to find a way to activate the benefits as mentioned. It could be that the address format isn't matching up correctly (it doesn't allow me to format them the same way for both O2 and Virgin) but I have read there is a way for this to be manually activated on Virgin's end. Is there anyone here who can help me activate my Volt benefit? Many thanks!Unable to get volt benefits on my o2 sim even though my volt Benefits are active
Unable to get volt benefits on my o2 sim even though my volt Benefits are active with virgin media. Signed up With Virgin and o2 start of July and been having a nightmare since. Not getting any benefits of volt on my o2 and keep getting same link which isn’t working to try and link them together! Need help pleaseVolt benefits on my Virgin Media Broadband
Hi, I have very recently (last week) rejoined VM as a returning/new customer. Having successfully installed the Hub 5 and being back on-line I want to know if I need to do anything to gain the speed benefit on the broadband? I was informed that the 516 Mb broadband would increase to 1Gb as part of the VM/O2 Volt benefits. My O2 mobile speed appears to have increased but the VM Broadband is still reporting to be operating at 516Mb. Is there anything I need to do or will this speed increase be applied the coming days? Thanks
