Forum Discussion

brookfabian's avatar
brookfabian
Joining in
25 days ago

No speed boost with Volt upgrade

Can someone explain what I need to do to get my Volt download speed boost please? My Volt benefit is active now and I can see that my package has changed from M125 to M250 on my account and when I do a speed test, I can see that it says M250 in the bottom left corner but the download speed is still about 130. I was told by customer services that once the benefit was active the speed beast would happen pretty soon after is there something else I need to do or can anyone help?

volt benefits

5 Replies

  • brookfabian's avatar
    brookfabian
    Joining in
    25 days ago

    The same thing is happening to me. I can see the Volt benefit is applied on my account and it now says M250 instead of M125 but the download speed has not changed - still around 130mbps. What do I need to do to get the speed boost?

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    22 days ago

    Thanks for reaching out to us brookfabian, and a very warm welcome to you!

    Sorry to hear that the speed tests being recorded don't appear to reflect what you're subscribed to.

    Can you please confirm if you're running speed tests via an Ethernet cable or over Wi-Fi?

    With this, do please also confirm if you've been able to do any type of reboots on the hub since the confirmation of the speed increase has been received.

    Thanks,

    David_Bn

  • brookfabian's avatar
    brookfabian
    Joining in
    22 days ago

    Thanks David, the hub has been rebooted multiple times since our volt was applied and we have run speed tests from multiple devices over wifi within a 1m proximity of the hub. The speed as not changed at all, it’s always around 130mbps.

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      20 days ago

      Thank you for that information. Have you tried speed checks from different distances?

      ^Martin

    • newapollo's avatar
      newapollo
      Very Insightful Person
      19 days ago

      The speed should be measured on a wired device, preferably a PC/laptop and not by WiFi.

      You should measure the speed using https://samknows.com/realspeed/  which shows the actual speed to the hub as well as to the device, and then post a screenshot with the results.