Forum Discussion

TheRedFox's avatar
TheRedFox
Joining in
25 days ago

Volt benefits on my Virgin Media Broadband

Hi,

I have very recently (last week) rejoined VM as a returning/new customer.

Having successfully installed the Hub 5 and being back on-line I want to know if I need to do anything to gain the speed benefit on the broadband?   

I was informed that the 516 Mb broadband would increase to 1Gb as part of the VM/O2 Volt benefits.

My O2 mobile speed appears to have increased but the VM Broadband is still reporting to be operating at 516Mb.

Is there anything I need to do or will this speed increase be applied the coming days?

Thanks

Volt
volt benefits

4 Replies

    • TheRedFox's avatar
      TheRedFox
      Joining in
      24 days ago

      Thanks for the response.

      I guess I'm going to have to wait as my contract says M500 Fibre Broadband but it should be doubled to 1 Gb as part of being an existing O2/Virgin Media Customer.

      Time will tell....

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        21 days ago

        Hi TheRedFox 👋.

        Thanks for reaching out to us, sorry to hear that you have not received your Volt Benefits. so that we can take a look into this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina

  • Esterbond's avatar
    Esterbond
    Joining in
    23 days ago

    Mods..  I have the same issue.  Linked account of virgin and o2 but not showing volt.  How do we resolve?