HUB 5 has been intermitent for over a month
Hello, my hub5 has been intermittent for over a month now. I have four engineers come out to take a look at the problem. First visit, the engineer said everything is fine made a few changes to some of the cables in the house to help with some noise. as some cables was leading to a terminal doing nothing. He believed it was a communial box issue. So-called about the box issue outside, and got sent another engineer, they just changed the cable at the back of the modem. third engineer came as they though the box was in my property, but I said it was the communial box. Fourth engineer arrived to replace the omni box instead, they checked and said it does not need replacing. I work from home, and the service that is being provided is not great. The internet being provided has been poor and the cause of the problem has still not been fixed after four visits. The internet is going offline every day, it's terrible during the day, and goes offline at night time. Mod Edit : Image removed due to containing personal informationIntermittent Signal for over 4 months
Hello, keep having intermittent signal and had this issues for over 4 months now, it is really, really annoying. I have had an engineer come and it did nothing. The issue is daily but starting from thursdays and on the weekends it gets a lot worse. I cannot even write a complaint as the site says something went wrong. What can I do?Splitter - two tvs - signal strength issues - adjustment possibly required
Hi - I have two TVs receiving virgin TV via a splitter. TV 1 - diagnostics are telling me signal strength is Good TV 2 - diagnostics are telling me signal strength is Fair A virgin technician came round and reluctantly tested the connections and confirmed this but said that there was nothing more he could do. I told him that the signal strength coming into the property had never been adjusted to accommodate the two signals however he just shrugged his shoulders, told me that it was tough luck and left. (I was not impressed by this by way). Can somebody please let me know if a more enthusiastic technician can come out and explore the signal strength possibility please (trying to explain this on the customer helpline will not be easy)? Regards, Richard‘No Signal’ after TV box Welcome Screen
Turn TV box on, as normal. I get the ‘Welcome’ screen, as normal. ’Welcome’ screen disappears, as normal. Moments later, TV throws-up a ‘No signal’ error. There must have been signal to get the ‘Welcome’ screen, so not a cabling issue. Other devices working fine on WiFi, so don’t think it’s that. Have restarted the TV and box multiple times. No change! What do?Wifi not reaching our office- alternative options to extend beyond Wifi Pods
Hi everyone, looking for some advice. We currently have a Volt M250 package with Virgin. The signal generally has been good within the home, the issue is that our Wifi does not extend to our office. We live in a middle terrace & we have an outbuilding at the back of the property which functions as an office. Since moving in, we've been unable to get Wifi there. our telephone connection (& therefore Wifi hub) is at the front of the property. I've contacted Virgin who have provided two Wifi Pods which we have placed as far back in the property as we can in the hopes that it would extend the Wifi to the office, with no success. I think the issue comes that the pods have to essentially extend the network through two brick walls? The reason I say this is that the distance between the Wifi pods/extenders & the office is no more than 10-15feet. Anyway, my question now is what are our options? I'm left wondering if there is a stronger extender that may be able to fix the issue, or if I will need to bite the bullet & look into fitting ethernet cables to extend more effectively. ThanksHow to utilise two VM wall sockets
I have recently moved into a new property and there are 2 virgin media wall sockets (which are both live i.e. the router works in both of them). One socket in the front room and one in the loft. When the router is plugged into the front room I do not get signal in the left and when I plug the router in the loft I dont get signal in the front room. The previous owner has clearly had the same issue and has had this second wall socket installed. How do I utilise both sockets to ensure I get full Wifi coverage of my home? Thank you in advance.
