Forum Discussion

mrBishop's avatar
mrBishop
Tuning in
12 months ago

Internet failing on work video calls, but fine for TV...

Hi my internet is failing and dropping out on video calls for work, but using TV(netflix etc) is all fine. 

Can't understand it. Signal good and the app says fine. Have run various reset etc still same. Any ideas. 

5 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    Having Child Safe enabled in the VM Online Account can block / disrupt video calls on a range of platforms.

  • Hi mrBishop,

    Thank you for your post. I'm very sorry to hear about the issue with your broadband service. 

    We can certainly take a look into this for you. I will private message you now to confirm your details. 

    ^Martin

    • engingee's avatar
      engingee
      Joining in

      Hi Martin, 

      I am having the same issue, could you help.

      Thanks

       

       

      I had my same issue: the video calls 

  • I am having the same issue. Using laptop with browsing is ok, but keep failing and dropping out on video calls.