Netflix
I changed my contract in October and it included Netflix. I have never received an activation email and have phoned virgin media multiple times to no avail. I have tried activating through app but it asks me to pay. Any help on getting this sorted would be appreciated I feel virgin are miss selling their packages and not doing anything to resolve the issue š”24Views0likes6CommentsNetflix Activation
Hi Everyone, Iāve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media. On Sunday I spoke with Virgin via chat and was promised an activation email would be received within 24hrs! Nothing arrived. on Monday via chat again promised 24hrs and nothing arrived. On chat again Tuesday then told it will take upto 5 days but itās Friday night now and I have zero faith anything will arrive or change. i canāt activate via the entertainment services page as that just gives a generic error. also raised via phone (almost impossible to speak with an actual person) with complaints team but again canāt see anything arriving on a Saturday/Sunday so we wonāt be watching Netflix is my guess. Has anyone got any advice or been through similar. Starting to regret the move away from SKY.Solved3.6KViews2likes111CommentsNetflix activation
Hi, I had an issue where my online renewal of contract didn't go through properly, so I spoke to a lady on the phone who set me up with a different package - which included Netflix. This was on the 18th November (15 days ago). Since then, I have had no activation email for Netflix, nor do I have any Netflix tabs in the my virgin media app. Please could someone assist me getting this activation link/email?Solved43Views0likes4CommentsNetflix requesting for Payment info
Hi All , Like others , I recently upgraded the virgin media package and received Netflix with ad upgrade . I received the link to activate the Netflix account on the 27th OCT and I activated it and everything was going well until this month . Netflix has requested for a payment info and I am not sure what to do next? Do I give them a payment info ? but I am afraid they will charge me whilst I was suppose to have this Netflix package included in the VM ? Can anyone please help me solve this issue ? I spoke to couple of live chats but they havent been much help . Please can we solve this ? Netflix is one of my ways for me to cool down and this has been stressing me . Thanks in advance21Views0likes6CommentsNetflix Activation - infuriating company!
As many others have on this forum - I have renewed my package and as part of the upgrade I was promised free Netflix. This was on the 18th November. I have subsequently spoken multiple times to the call centre - lied to about how they will sort the problem, told multiple different things from different staff members. I have raised a complaint, stating the above. I have had a missed phone call (after requesting that contact is via email) and no closer to activation. I have told multiple staff that there is no activation button in the āentertainment servicesā It is infuriating. I will be contacting the ombudsman in due course as I am getting no where - paying for a service I am not being provided with.29Views0likes3CommentsNetflix Activation doesn't work
Hi I have just signed up to a contract and as part of the package should be able to sign up to Netflix, but when I try to follow the link it comes up with the error Sorry, somethingās gone wrong! Weāre having some technical issues. Please try again later. I have spoken to a couple of online support people who have both told me that the link should be OK within 24 to 48 hours and I would receive an email with sign up details. Unfortunately neither of these things have happened and the Netflix service was showing as Activiting (I think, possibly Awaiting Activiation) last week, but now I have the option to Redeem Netflix but when I do, I get the above error. Has anyone had this problem and can anyone help on how to resolve it ? Thanks143Views0likes8CommentsAnother Netflix Activation Issue Thatās Included in My Package
Hi all, Iām hoping someone from the team can help because Iām experiencing the exact same issue as others here regarding the Netflix activation thatās included in my package. I took out a new contract that was supposed to start on 8th November, but due to a box issue showing as āpendingā, the services werenāt fully and correctly activated until 18th November. Since then, Iāve been given multiple different timeframes for when my Netflix activation email or online activation option would appear. First I was told 48 hours, then 10 days, and now Iām seeing 14 days mentioned. After looking through the forum, Iāve noticed that some staff members have been able to resolve this issue for others, so Iām reaching out in the hope someone can assist. Today marks 14 days since my services were officially activated, and I still donāt have access to Netflix. Any help would be greatly appreciated. Thanks!Solved45Views0likes1CommentNetflix activation
Hello VM forum team, I understand that Netflix has recently been added to my services, and the agent mentioned that Netflix would send me an email with the details. However, based on similar discussions I've seen, this information appears to be incorrect. I have not yet received an activation email. Any assistance you could provide in resolving this matter would be greatly appreciated.Solved267Views1like14CommentsMy Flex Plan: Unable to add Netflix or any other streaming services
A few days ago I renewed my contract with VM. I went from 1Gig only to 1Gig plus Netflix Standard with Ads. I now have a new section in My Virgin Media called My Flex Plan which is where I believe I should be able to manage the new Netflix subscription included with my new contract: https://www.virginmedia.com/support/help/tv/streaming Unfortunately all it shows is the following error message: "Sorry, something's gone wrong! We're having some technical issues so we can't add this right now. Please try again later." Can someone from VM have a look and hopefully fix it so that I can start using the Netflix subscription? Thanks, GavinSolved250Views0likes8Comments