Netflix activation email
I renewed my package last week (for the second time in a month!). I asked the person who was dealing with my request how to activate the free Netflix subscription and was told that I could do this via the entertainment page on the app. I couldn't find this anywhere. Rang the support number over the weekend and was told that I needed to wait for an activation email to be sent to me and it could take up to 48 hours. I'm still waiting. Any help would be appreciated!
Netflix email activation not received
Hi, I’ve for through the VM chat support 3 times to ask for a Netflix activation email and each time they’ve said I should be getting it in 24hr, 48hrs and recently next 3 hrs. It has been over a week since I moved my Netflix account and added it to my broadband- and still nothing to enable me to activate it. Any suggestions or anyone at VM that can actually help?Still waiting on Netflix activation 1 month in…
Switched to package with Netflix ‘included’ a month ago. Never received activation email. Lost count of number of times I've spoken to agents who have all promised a resolution, here's a selection... 1) resending emails - that never come 2) Check portal - error message, no way to activate Netflix 3) back office team will activate it for me within 5 working days - doesn't happen 4) Try phoning Netflix 'you've got nothing to lose' 5) latest one being another IT request where I'll get a callback in 8(!) days to see if anything's happened. Apparently not possible to check on how that back office request turned out... Contemplating switching back to Sky if this is the level of service being offered. Can someone from Virgin just fix it for me today please?Netflix on hold, no help when contacting virgin
I have had the ‘Virgin Media has put your Netflix subscription on a temporary hold. Please contact them directly, so you can get back to enjoying Netflix’ error message for about 3 weeks now. I have recently agreed a new contract which is the same package as my last contract which includes Netflix and I am up to date with all bills. I have tried contacting virgin numerous times on the live chat as well as phoning them, being promised reactivation links and that urgent IT tickets have been raised, but unsurprisingly it got me absolutely nowhere and I have received no replies to my correspondence. I’ve phoned Netflix who have stated this is a problem on Virgins side. Is there any way this can be resolved as it is getting incredibly frustrating trying to chase something that I am already paying for. Any help would be appreciated.Difficulty Activating Netflix Service
I am experiencing ongoing difficulties activating my Netflix account, which is included as part of my package. When I access the entertainment section, the message reads: Please wait whilst we’re activating your Netflix service. Pending: Adding soon This message has remained unchanged for the last three days. Despite multiple phone calls and online chats, and repeated assurances that the service would be activated within 24 hours, no progress has been made. I would be grateful if you could provide a clear resolution or next steps.Netflix free with Ads
I've been seeing reports in the papers but also seen a advert on TV saying Netflix is now free on all TV packages. After speaking with a customer service rep apparently this is untrue and it's only the premium packages getting this yet we are all getting a mid term price increase. To me this feels wrong and should be highlighted it's only a premium account package freebie.