Netflix Activation
Hi Everyone, I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media. On Sunday I spoke with Virgin via chat and was promised an activation email would be received within 24hrs! Nothing arrived. on Monday via chat again promised 24hrs and nothing arrived. On chat again Tuesday then told it will take upto 5 days but it’s Friday night now and I have zero faith anything will arrive or change. i can’t activate via the entertainment services page as that just gives a generic error. also raised via phone (almost impossible to speak with an actual person) with complaints team but again can’t see anything arriving on a Saturday/Sunday so we won’t be watching Netflix is my guess. Has anyone got any advice or been through similar. Starting to regret the move away from SKY.Solved562Views0likes12CommentsStill waiting on Netflix activation 1 month in…
Switched to package with Netflix ‘included’ a month ago. Never received activation email. Lost count of number of times I've spoken to agents who have all promised a resolution, here's a selection... 1) resending emails - that never come 2) Check portal - error message, no way to activate Netflix 3) back office team will activate it for me within 5 working days - doesn't happen 4) Try phoning Netflix 'you've got nothing to lose' 5) latest one being another IT request where I'll get a callback in 8(!) days to see if anything's happened. Apparently not possible to check on how that back office request turned out... Contemplating switching back to Sky if this is the level of service being offered. Can someone from Virgin just fix it for me today please?15Views0likes1CommentActivation for Netflix
Hi, We have mega volt internet and tv package including netflix. Joined on 11th can not see the banner on virgin media. nor had activation link email. Currently subscribe to Netflix anyway but would want to take advantage of it if included in my subscription.37Views0likes2CommentsNetflix on hold, no help when contacting virgin
I have had the ‘Virgin Media has put your Netflix subscription on a temporary hold. Please contact them directly, so you can get back to enjoying Netflix’ error message for about 3 weeks now. I have recently agreed a new contract which is the same package as my last contract which includes Netflix and I am up to date with all bills. I have tried contacting virgin numerous times on the live chat as well as phoning them, being promised reactivation links and that urgent IT tickets have been raised, but unsurprisingly it got me absolutely nowhere and I have received no replies to my correspondence. I’ve phoned Netflix who have stated this is a problem on Virgins side. Is there any way this can be resolved as it is getting incredibly frustrating trying to chase something that I am already paying for. Any help would be appreciated.138Views0likes2CommentsDifficulty Activating Netflix Service
I am experiencing ongoing difficulties activating my Netflix account, which is included as part of my package. When I access the entertainment section, the message reads: Please wait whilst we’re activating your Netflix service. Pending: Adding soon This message has remained unchanged for the last three days. Despite multiple phone calls and online chats, and repeated assurances that the service would be activated within 24 hours, no progress has been made. I would be grateful if you could provide a clear resolution or next steps.54Views0likes2CommentsNetflix free with Ads
I've been seeing reports in the papers but also seen a advert on TV saying Netflix is now free on all TV packages. After speaking with a customer service rep apparently this is untrue and it's only the premium packages getting this yet we are all getting a mid term price increase. To me this feels wrong and should be highlighted it's only a premium account package freebie.1.1KViews1like1CommentNetflix activation on LG TV
Just read that broadband packages now offer Netlix Standard with Adverts. I have Gig2 and want to watch Netflix on my LG TV via the App. I've not received an email with an invitation to activate Netflix. If I log-in to my account, I can find no mention of Netflix. How do I activate Netflix on my LG TV?Solved165Views0likes2CommentsActivate Netflix
Hi, I previously had a separate Netflix sub, that expired today. My plan was to stop paying separate and move to the Netflix included in my subscription. Netflix app on the VM box gives me a payment issues error when I log in, with no way to link to my Virgin. myVirginMedia account online has the below under Netflix in Entertainment Services: Netflix Please wait whilst we're activating your Netflix service. Pending: Adding soon Should it imminently update? I’m not sure how long it has shown this and I’ve had no emails from Virgin regarding Netflix. How do I force my Netflix account to work again?58Views0likes1CommentNetflix hacked - going round in circles
My netflix account, which I have through Virgin Media, has been hacked and the email address to access it changed by the hacker. I have been going around in circles with Netflix wanting a 6-digit service code, and Virgin Media who were adamant that no such code could be given out. Virgin Media have said the only thing they can do is send an activation code (which I have not yet received) and raise a complaint (which I have not yet heard anything back from). I've seen a lot of people who have been in this same situation, did anything ever get resolved????? How can I reset the netflix account I no longer have access to?????? PLS HELP.93Views0likes3CommentsNetflix upgrade
I have an issue with Netflix. I want to upgrade from standard to premium but virgin media is apparently blocking it. I upgrade on my Netflix account and it reverts back to standard a few minutes later. I have spoken with Netflix who upgraded it for me but it keeps reverting to standard. They said Virgin have declined the request and I needed to speak with Virgin. I have just taken out a new subscription which includes standard Netflix and was advised to upgrade Netflix directly with them - however they say the problem lies with Virgin…??178Views0likes11Comments