How can I register an LPA to my mother’s account?
My mother is having a lot of difficulties with her TiVo box, and several streaming services will no longer be able shortly. She has become very frail and cannot manage this on her own, or even with one of us doing it with her. We would like to help her with this, and it seems that registering the LPA (as we have with her bank) would be sensible. Please would you let us know how we can do that please?Trouble activating Netflix
I'm struggling to activate my Netflix with Ads subscription which is included in my package. Everytime I try to set it up from the VM box it wants me to complete the setup through my phone which then wants me to setup using one of their payment plans. Other guides say to go through my Virgin Media account and I should see a Netflix tile, but there is no tile and cannot see where to activate anyway under my account. I found an old email from 2023 with a link to activate Netflix but when I click it it says its expired, so could someone send me a new link and review my account to see what the actual issue is, as currently I'm not able to use something that I've been paying for.Constantly logging me out of on demand services
Hi ,over the last week my box has constantly been asking me to login to every on-demand service via my phone , netflix , 4od , iplayer , everytime I try to watch something on my TV . If I reboot the box then its fine for a couple of hours , but later that day the same thing will happen again , I'll have to take a photo of QR codes multiple times to watch things . If I dont it wont let me into the service or I'll get an error message saying the app is not available temporarily eg on netflix . How do I fix this please ,I tried ringing up earlier but after 20 minutes on the phone being passed from various bot to bot and not speaking to any humans whatsoever I gave up .Netflix - Charged but account cancelled by Virgin Media
Hi Has anyone else experienced this issue? I recently signed up to Netflix and am being charged via my Virgin Media account. Today I have received and email from Netflix to say my account has been cancelled but the charge is still on my latest VM bill for period to 11 August 2025. I did not cancel my subscription. When I try to log in to Netflix, I am being prompted to add another payment card. Concerned that if I add this, I will be charged to my card as well as my Virgin Media account.Repeated Unauthorised Netflix Charges on Virgin Media Account – Anyone Else Affected?
Has anyone else experienced this issue? Back in April, a Netflix subscription unexpectedly appeared on my Virgin Media bill. I never signed up for it and have never had a Netflix account linked to my email. I contacted Virgin Media customer service, and to their credit, they removed the charge and recredited my account. I assumed that was the end of it, but the same charge has appeared again on this month’s bill. This time, customer service informed me that they are unable to remove Netflix subscriptions and that I need to resolve the matter with Netflix directly. This is confusing and frustrating, especially since Virgin was previously able to remove the charge themselves. I have no way to contact Netflix, as I don’t have a Netflix account or any email address associated with one. The subscription appears to be entirely tied to my Virgin Media account. I’ve come across several online reports and even media articles highlighting that others have faced similar issues. I’m wondering if anyone else has encountered this problem recently? I’m getting nowhere with Virgin Me dia support and would appreciate any advice or shared experiences. Thanks in advance.
Netflix Plan with Ads
I very recently re-contracted with virgin media and previously I had Netflix Standard included as part of my old package. At renewal I understood I was signing up to the same package however I now have Netflix Standard with Ads. Why has this changed and why am I having to pay an upgrade subscription if I want to avoid the Ads when I previously did not? Any help greatly appreciated.Wrongly added Netflix premium to my account and still being charged!
I have virgin media - broadband/phone/basic tv package. I discovered in May that I was charged for a Netflix premium subscription every month since January despite not signing up for/even watching Netflix. I called the customer service and I was told they would look into it. I am still waiting for a response about a refund. At least they told me the netflix premium subscription had been cancelled going forward. But now it has appeared again on my next month's bill! How can virgin media charge me for something I did not ask for and then continue to charge even when they told me it has been cancelled! The call centre keeps telling me that I am not being charged but it is clearly on the bill for the last 5months!Stream box apps are incredibly slow
I've got 2 brand new stream boxes (Flex), one upstairs and one downstairs. Regular TV seems to work fairly well but the apps are so sluggish, it feels like the boxes are severely underpowered. Netflix especially is almost unbearable - scrolling up and down in the menu is so slow, starting a programme can take up to 30 seconds and it often takes a while for any subtitles to display. Once a programme starts playing and has buffered it works fine, but everything else is a truly miserable experience. Surely for a fairly new paid service it should work much better than this? Even the smart TV apps on my 6 year old TV aren't as painful to use as this. I am going to have to revert to using a Chromecast for apps I think because I have pretty much given up on the stream boxes now for anything other than live TV.