Netflix Activation
Hi Everyone, I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media. On Sunday I spoke with Virgin via chat and was promised an activation email would be received within 24hrs! Nothing arrived. on Monday via chat again promised 24hrs and nothing arrived. On chat again Tuesday then told it will take upto 5 days but it’s Friday night now and I have zero faith anything will arrive or change. i can’t activate via the entertainment services page as that just gives a generic error. also raised via phone (almost impossible to speak with an actual person) with complaints team but again can’t see anything arriving on a Saturday/Sunday so we won’t be watching Netflix is my guess. Has anyone got any advice or been through similar. Starting to regret the move away from SKY.Solved1.4KViews0likes45CommentsActivation for Netflix
Hi, We have mega volt internet and tv package including netflix. Joined on 11th can not see the banner on virgin media. nor had activation link email. Currently subscribe to Netflix anyway but would want to take advantage of it if included in my subscription.Solved126Views0likes5CommentsNetflix email activation not received
Hi, I’ve for through the VM chat support 3 times to ask for a Netflix activation email and each time they’ve said I should be getting it in 24hr, 48hrs and recently next 3 hrs. It has been over a week since I moved my Netflix account and added it to my broadband- and still nothing to enable me to activate it. Any suggestions or anyone at VM that can actually help?49Views0likes3CommentsStill awaiting Virgin activation email
Hi, Was promised an activation email to set up Netflix included in my tv plan. Waited the 24 hours checked junk email as well as inbox. Nothing. This is becoming a slight headache and never had this much of an issue with Sky nor was told I couldnt use my existing account for Netflix here. Has anyone been successful with getting this issue sorted sorted as there is a lot of issues it appears with this...Solved28Views0likes1CommentStill waiting on Netflix activation 1 month in…
Switched to package with Netflix ‘included’ a month ago. Never received activation email. Lost count of number of times I've spoken to agents who have all promised a resolution, here's a selection... 1) resending emails - that never come 2) Check portal - error message, no way to activate Netflix 3) back office team will activate it for me within 5 working days - doesn't happen 4) Try phoning Netflix 'you've got nothing to lose' 5) latest one being another IT request where I'll get a callback in 8(!) days to see if anything's happened. Apparently not possible to check on how that back office request turned out... Contemplating switching back to Sky if this is the level of service being offered. Can someone from Virgin just fix it for me today please?20Views0likes1CommentNetflix on hold, no help when contacting virgin
I have had the ‘Virgin Media has put your Netflix subscription on a temporary hold. Please contact them directly, so you can get back to enjoying Netflix’ error message for about 3 weeks now. I have recently agreed a new contract which is the same package as my last contract which includes Netflix and I am up to date with all bills. I have tried contacting virgin numerous times on the live chat as well as phoning them, being promised reactivation links and that urgent IT tickets have been raised, but unsurprisingly it got me absolutely nowhere and I have received no replies to my correspondence. I’ve phoned Netflix who have stated this is a problem on Virgins side. Is there any way this can be resolved as it is getting incredibly frustrating trying to chase something that I am already paying for. Any help would be appreciated.149Views0likes2CommentsDifficulty Activating Netflix Service
I am experiencing ongoing difficulties activating my Netflix account, which is included as part of my package. When I access the entertainment section, the message reads: Please wait whilst we’re activating your Netflix service. Pending: Adding soon This message has remained unchanged for the last three days. Despite multiple phone calls and online chats, and repeated assurances that the service would be activated within 24 hours, no progress has been made. I would be grateful if you could provide a clear resolution or next steps.57Views0likes2CommentsNetflix free with Ads
I've been seeing reports in the papers but also seen a advert on TV saying Netflix is now free on all TV packages. After speaking with a customer service rep apparently this is untrue and it's only the premium packages getting this yet we are all getting a mid term price increase. To me this feels wrong and should be highlighted it's only a premium account package freebie.1.6KViews1like1CommentNetflix activation on LG TV
Just read that broadband packages now offer Netlix Standard with Adverts. I have Gig2 and want to watch Netflix on my LG TV via the App. I've not received an email with an invitation to activate Netflix. If I log-in to my account, I can find no mention of Netflix. How do I activate Netflix on my LG TV?Solved186Views0likes2CommentsActivate Netflix
Hi, I previously had a separate Netflix sub, that expired today. My plan was to stop paying separate and move to the Netflix included in my subscription. Netflix app on the VM box gives me a payment issues error when I log in, with no way to link to my Virgin. myVirginMedia account online has the below under Netflix in Entertainment Services: Netflix Please wait whilst we're activating your Netflix service. Pending: Adding soon Should it imminently update? I’m not sure how long it has shown this and I’ve had no emails from Virgin regarding Netflix. How do I force my Netflix account to work again?