Appalled by service
Hi Wondering can someone help as I am at my wits end? Having moved to Virgin on 6th October so far I have had to contact them multiple times due to lack of Netflix activation and then loss of broadband and TV for 3 days due to an installation error. I have been told numerous times the Netflix situation is being resolved but nothing. Last time I asked to also raise a complaint and today got an email 48 hours (not the 24 as I was told) later to say they have resolved the problem - how? Nothing has changed. I’ve tried to reach out here too but have also been left in limbo on private message having provided my security confirmation. The whole move away from Sky after 20 years is starting to feel like a very large mistake. Can anyone help me? So far Virgin service has been appalling and I am very much considering my position.
Netflix activation email
I renewed my package last week (for the second time in a month!). I asked the person who was dealing with my request how to activate the free Netflix subscription and was told that I could do this via the entertainment page on the app. I couldn't find this anywhere. Rang the support number over the weekend and was told that I needed to wait for an activation email to be sent to me and it could take up to 48 hours. I'm still waiting. Any help would be appreciated!Netflix email activation not received
Hi, I’ve for through the VM chat support 3 times to ask for a Netflix activation email and each time they’ve said I should be getting it in 24hr, 48hrs and recently next 3 hrs. It has been over a week since I moved my Netflix account and added it to my broadband- and still nothing to enable me to activate it. Any suggestions or anyone at VM that can actually help?Still waiting on Netflix activation 1 month in…
Switched to package with Netflix ‘included’ a month ago. Never received activation email. Lost count of number of times I've spoken to agents who have all promised a resolution, here's a selection... 1) resending emails - that never come 2) Check portal - error message, no way to activate Netflix 3) back office team will activate it for me within 5 working days - doesn't happen 4) Try phoning Netflix 'you've got nothing to lose' 5) latest one being another IT request where I'll get a callback in 8(!) days to see if anything's happened. Apparently not possible to check on how that back office request turned out... Contemplating switching back to Sky if this is the level of service being offered. Can someone from Virgin just fix it for me today please?Netflix on hold, no help when contacting virgin
I have had the ‘Virgin Media has put your Netflix subscription on a temporary hold. Please contact them directly, so you can get back to enjoying Netflix’ error message for about 3 weeks now. I have recently agreed a new contract which is the same package as my last contract which includes Netflix and I am up to date with all bills. I have tried contacting virgin numerous times on the live chat as well as phoning them, being promised reactivation links and that urgent IT tickets have been raised, but unsurprisingly it got me absolutely nowhere and I have received no replies to my correspondence. I’ve phoned Netflix who have stated this is a problem on Virgins side. Is there any way this can be resolved as it is getting incredibly frustrating trying to chase something that I am already paying for. Any help would be appreciated.