Netflix Activation
Hi Everyone, I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media. On Sunday I spoke with Virgin via chat and was promised an activation email would be received within 24hrs! Nothing arrived. on Monday via chat again promised 24hrs and nothing arrived. On chat again Tuesday then told it will take upto 5 days but it’s Friday night now and I have zero faith anything will arrive or change. i can’t activate via the entertainment services page as that just gives a generic error. also raised via phone (almost impossible to speak with an actual person) with complaints team but again can’t see anything arriving on a Saturday/Sunday so we won’t be watching Netflix is my guess. Has anyone got any advice or been through similar. Starting to regret the move away from SKY.Solved5.7KViews3likes116CommentsCannot use own Netflix account with V6 box
We have two V6 boxes, both of which are used to view Netflix via channel 204. We have a Netflix premium account used for this. We DO NOT want to link our existing Netflix account to be billed via Virgin Media. On one of our V6 boxes, we no longer have the option to logon via the Netflix app, this has only happened recently as it was working fine about a week ago. We only get the screen that forces us to link our Netflix account to Virgin Media. the other V6 box is fine and goes straight into the Netflix app when pressing the red button on channel 204. Again, we DO NOT want to link our existing Netflix premium account to Virgin Media. We simply want to logon to the Netflix app using our existing account. I have reset the box multiple times (after working out the V6 clear everything boot loop) and am still prompted to link the account. We have a Mega TV package and I am aware that Virgin offer Netflix standard as part of the package - but we do not wish to use this. The TV the box is connected to has no internet access so there is no conflict with any other Netflix app. Can anyone advise how we remove this restriction?Solved399Views0likes8CommentsActivation for Netflix
Hi, We have mega volt internet and tv package including netflix. Joined on 11th can not see the banner on virgin media. nor had activation link email. Currently subscribe to Netflix anyway but would want to take advantage of it if included in my subscription.Solved448Views0likes9Comments
Re-contracting & free Netflix
My current contract is due to end in a few weeks, and was taken out before the start of the free Netflix offer. I have been offered a fairly reasonable new deal through my account page, which I’m considering taking, but I’m just trying to find out before I take the plunge - if I press the “Grab Your Deal” button, will this automatically trigger the addition of Netflix to my account, or do I have to go through Customer Service? Cheers in advance to anyone who can help :)91Views0likes3Comments2 months later still can’t access online account!
Exactly what the title says. I still can’t access my “my vergin media app” despite bring reassured it’s a glitch and if I sign up with a new email it will do it. It hasn’t. It repeatedly says “we’ve found your account email, object object” and then goes off. I can’t access my bills or request an engineer as my broadband is waaayyy below what I’m paying for and keeps dropping out when I go into rooms where the router isn’t. Im at my Witts end with it & I’m thinking about cancelling if this isn’t sorted.91Views1like12CommentsNetflix Activation not received
I’m having the exact same issue as many others seem to have had on here. Called twice, used the chat, raised a complaint form, all of which resolving absolutely nothing and becoming increasingly more frustrating. The complaint reply even instructed me to access the Netflix section on the website, which I have explained I am unable to do on any of my devices as it just instantly logs you out due to a glitch. Any help with this would be appreciated as all other avenues of customer service have been pretty poor.64Views0likes7CommentsNetlfix and account settings
Hi I signed up in November and package to include Netflix. I did receive an email for netlfix to swop my account over. DOESNT work and I am still being billed separately for Netlfix. Any ideas how to resolve, speak to someone. And secondly my account settings have never worked, reported and still unresolved. Nothing seems to work well with as in the app is useless not able to speak to anyone to get anything resolved. Any advise on contacts? Thanks41Views0likes1CommentStream box apps are incredibly slow
I've got 2 brand new stream boxes (Flex), one upstairs and one downstairs. Regular TV seems to work fairly well but the apps are so sluggish, it feels like the boxes are severely underpowered. Netflix especially is almost unbearable - scrolling up and down in the menu is so slow, starting a programme can take up to 30 seconds and it often takes a while for any subtitles to display. Once a programme starts playing and has buffered it works fine, but everything else is a truly miserable experience. Surely for a fairly new paid service it should work much better than this? Even the smart TV apps on my 6 year old TV aren't as painful to use as this. I am going to have to revert to using a Chromecast for apps I think because I have pretty much given up on the stream boxes now for anything other than live TV.1KViews1like18CommentsHacked Netflix account
Hi looking for any advice? I’d reported on 21/11/25 to VM that my Netflix account appeared to hacked, which has resulted in being unable to access any Netflix service. Does any body know how long does it take to fix this type of security breach? VM chat were very vague when asked? RegardsSolved362Views0likes13Comments
