Stream box apps are incredibly slow
I've got 2 brand new stream boxes (Flex), one upstairs and one downstairs. Regular TV seems to work fairly well but the apps are so sluggish, it feels like the boxes are severely underpowered. Netflix especially is almost unbearable - scrolling up and down in the menu is so slow, starting a programme can take up to 30 seconds and it often takes a while for any subtitles to display. Once a programme starts playing and has buffered it works fine, but everything else is a truly miserable experience. Surely for a fairly new paid service it should work much better than this? Even the smart TV apps on my 6 year old TV aren't as painful to use as this. I am going to have to revert to using a Chromecast for apps I think because I have pretty much given up on the stream boxes now for anything other than live TV.Free Netflix
I upgraded to a package with free netflix early November. Despite numerous calls to customer services. I still do not have the Netflix link. It has been referred at least twice to IT with a 10 working day turnaround & still no fix. I have raised an official complaint & still getting nowhere. Can anyone help with this?Netflix removed after contract renewal
I have just had a call from VMO2 regarding renewing my contract, I was happy with my price and I confirmed by asking that all my services would stay the same as my current contract. The caller confirmed this was the case, so I agreed to proceed. not 5 minutes later I get an email from Netflix and virgin media saying that my Netflix had been suspended due to removal of my payment method. And it appears Netflix has been removed from my account. How do I get this back as online chat seem none the wiser. Feel annoyed that it appears to be a mistake from the rep or that i was lied to.Netflix Activation Not Working
I can see that this is an issue many are facing, but for the sake of kicking up as much of a fuss as possible until Virgin sort themselves out, here goes - It seems like it's not possible to activate Netflix which is included in my package. I've tried all browsers and there's no option to activate Netflix, although it did appear 1 time but then immediately errored out. I've tried calling multiple times asking for a manual link to activate Netflix but i get told a link will be sent, only to never receive anything. Since starting as a new customer over a month ago, Virgin have done nothing right, the incompetence is staggering. Why are Virgin offering incentives with no means of actually delivering? Complete scam of a service. It shouldn't be this difficult to send a bloody link.Netflix
I changed my contract in October and it included Netflix. I have never received an activation email and have phoned virgin media multiple times to no avail. I have tried activating through app but it asks me to pay. Any help on getting this sorted would be appreciated I feel virgin are miss selling their packages and not doing anything to resolve the issue 😡
