Houses in our postcode have Virgin but not our property
Hi, I've seen a couple of similar posts regarding this but the new build property we're moving into doesn't have a BT line and the address is not showing up on the virgin address lookup. Other properties that have our postcode show up on the lookup but not ours. We've registered interest for our property but we're due to move in a couple of weeks time so we'd need internet setup for then. Is someone able to assist with getting this address added to the lookup so we can progress next steps. ThanksRed light on hub5
Hi. I need help. Red light on hub5. Tried everything, unplugged everything multiple times. Reconnect everything and still nothing. Called virgin media line and checked app for any network issues. None in my area apparently. Logged in to the router and have the below. Showing CS9004. Can someone from virgin media please help resolve. Thanks in advanceBroadband
So virgin can issued broadband to the house opersite my front door .. but don’t issue it to my house I think it’s because my adress is on a private road .. I spoke to two engineers outside my property as the box for the coms is outside my house and they both said it would be easy to do it as just run a line up the wall and into the house - I’ve been on the phone to virgin and explained I’ll pay for a engineers time to come to my house and see what is available and what they can do and she said she asked the question but because my adress isn’t on the the checker they can’t do that - inside the box on the door there was a list of properties and my adress was on there and all the addresses of the private road. What option have I got to get them to to do me broadband I’m currently with sky and because my house is big the WiFi is awful I get 70mpb but most of time I’m using my own 5g because it doesn’t work.New Build Property
I have a new build property that has virgin cabling and is connected to the virgin box, however, Virgin are saying they are unable to provide service to the property. I have spoken to the sales team who have been incredibly unhelpful and keep telling me to register my interest, which I did 7 months ago. The house next door is servicable (existing build). The sales department have said they are unable to connect me to anyone who can help or unable to send an engineer without placing an order, which they can't do as the system says no. There must be a way around this. We have been in this property for 7 months and not getting anywhere!Red light on hub
I have a solid red light on my virgin media hub 3 for over 6 months. (The hub is over 8 years old I believe) I’ve also been having issues with my WiFi dropping on a regular basis. I have connected virgin media and I have done a reset of the wifi router recently and have taken out the wires and plugged them in again. They sent me out a new power lead as they said this would resolve the issue, Unfortunately the red light is still coming up as a solid light light and the internet drips out on my devices from time to time.External cable rerouting
Good afternoon, There is a Virgin phone line attached to my fascia boards but I am having them replaced next week. The installers won't do it, BT can't because it's Virgin's cable, I've tried to get a Virgin engineer out to move it but have got nowhere with calling support or using the chat service. Can someone please help? SeanInternet connection drops at random
We have a Hitron CGNV4 router running VM business—our home wifi is included in rent, therefore it's all under the letting agent's details. Over the past roughly two weeks we have been getting intermittent connection loss, usually for around a minute maximum, affecting both wifi and ethernet connections. It reconnects on its own but the disruption is long enough to disconnect us from calls and games. Some days it is pretty frequent, with 2-3 disruptions an hour, while other days we only experience one or two all day. I've done a power cycle on the router which has not fixed the issue. I've not yet tried a factory reset but having looked at some other people with similar issues that doesn't seem to have fixed it for them. I've also tried calling the business helpline but not been able to get through security (as it's under the agent's info, and despite me asking them they've not given me the account details I need). Would appreciate any advice on this to know if I could fix it myself or if we need to get a tech in. Logs No. Time Type Priority Event 1 06/23/25 16:14:20 90000000 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; 2 06/23/25 16:14:23 73040100 notice TLV-11 - unrecognized OID;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; 3 06/25/25 16:19:49 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; 4 06/26/25 17:55:02 68010300 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; 5 06/26/25 17:55:02 68010600 notice DHCP Renew - lease parameters tftp file-cmbus-vmdg515-bbt071-b.cm modified;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; 6 06/26/25 23:56:11 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; 7 06/28/25 20:46:44 90000000 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; 8 06/28/25 20:46:48 73040100 notice TLV-11 - unrecognized OID;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; 9 06/29/25 23:40:10 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; 10 06/30/25 05:54:54 68010300 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; 11 06/30/25 05:54:54 68010600 notice DHCP Renew - lease parameters tftp file-cmbus-vmdg515-bbt071-b.cm modified;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; 12 07/02/25 16:01:47 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; 13 07/02/25 18:07:23 90000000 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; 14 07/02/25 18:07:25 73040100 notice TLV-11 - unrecognized OID;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; 15 07/03/25 17:54:50 68010300 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; 16 07/03/25 17:54:50 68010600 notice DHCP Renew - lease parameters tftp file-cmbus-vmdg515-bbt071-b.cm modified;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; 17 07/06/25 22:03:20 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; 18 07/07/25 05:54:50 68010300 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; 19 07/07/25 05:54:50 68010600 notice DHCP Renew - lease parameters tftp file-cmbus-vmdg515-bbt071-b.cm modified;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; 20 07/08/25 06:37:37 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=74:9b:e8:9d:dc:40;CMTS-MAC=58:ac:78:69:ee:b1;CM-QOS=1.1;CM-VER=3.0; Downstream overview Port Frequency (Hz) Modulation Power (dBmV) SNR (dB) Channel 1 203000000 256QAM -0.400 40.946 9 2 139000000 256QAM -0.900 40.366 1 3 147000000 256QAM -0.900 40.946 2 4 155000000 256QAM -0.900 40.946 3 5 163000000 256QAM -0.700 40.366 4 6 171000000 256QAM -0.600 40.366 5 7 179000000 256QAM -0.500 40.366 6 8 187000000 256QAM -0.400 40.946 7 9 195000000 256QAM -0.500 40.946 8 10 227000000 256QAM -0.500 40.366 12 11 243000000 256QAM -0.700 40.366 14 12 251000000 256QAM -1.000 40.946 15 13 259000000 256QAM -0.800 40.366 16 14 267000000 256QAM -0.700 40.946 17 15 275000000 256QAM -0.600 40.366 18 16 283000000 256QAM -0.600 40.946 19 17 291000000 256QAM -0.500 40.366 20 18 339000000 256QAM 0.500 40.366 26 19 347000000 256QAM 0.300 40.366 27 20 355000000 256QAM 0.100 40.946 28 21 363000000 256QAM 0.200 40.366 29 22 371000000 256QAM 0.200 40.366 30 23 379000000 256QAM 0.400 40.366 31 24 387000000 256QAM 0.600 40.946 32 Upstream overview Port Frequency (Hz) BandWidth Modulation Power (dBmV) Channel 1 43100000 6400000 ATDMA 51.000 2 2 30100019 6400000 ATDMA 52.000 4 3 36600000 6400000 ATDMA 51.000 3 4 49600000 6400000 ATDMA 51.000 1Hub 6 no internet connection
We have just moved into a new apartment and had a technician out to install the Wi-Fi router on Tuesday this week. There was already an existing connection point which he tested and confirmed was good. He set-up the router and assured me that everything was working. I checked to see that the Wi-Fi network was visible (which it was) before he left. Unfortunately when I connected to the Wi-Fi I discovered there was no internet connection. I followed the troubleshooting steps on the virgin media website. I rebooted the box, tried connecting on other devices and forgot and reconnected to the network. Nothing worked. I rang Virgin Media support and they advised that the connection had not been fully activated and that I should wait 3 hours after the technician visit. So I did but it still did not work after 3 hours nor the next morning. It’s now Friday, I’ve been away for a couple of days, and there is still no internet connection. Very frustrating given that I specifically requested a technician call-out to avoid any connection issues. When I run the network diagnostic tool on my hub 6, I get the following; Can anyone advise on how to resolve please ?Network issues again
Loss of service for 2 days now. Unable to work due to this issue. Engineer out 8/7/25 but he advised this was a network issue and needs looks into by another team. Cant check anything on the app as it’s useless. Says no issues in area which is incorrect. Then when I try to run a test it says intermittent signal issues in area check back in 24 hours. How many days am I meant to wait. Home security also offline as this runs off my internet. App can’t connect to my HUB5. So clearly there are issues. I NEED THIS SORTED ASAPVirgin Media Pods - Hub 5x
Recently had 1Gig VM broadband installed at my home. I've been trying to order the wifi boosters/pods as I know my package comes with up to 3 included if there are dead zones or speeds of less < 30mbps. I've used the app to scan some areas around my house and getting less than <30mbps speeds. I'm not seeing options to order the wifi pods through the app despite me doing the speed tests? Is anyone able to help with this at all? Getting through to anyone on the phone lines is near enough improssible as well.
