cable too short
Hi Ive just received my home start broadband set up kit, its with a HUB 3.0 the 3Meter coax cable is too short, I need a 5m cable to reach properly (I have an 8ft arched window between the cable socket outlet and the mains plug over the other side where the hub will be connected and stand) I can connect the 3M cable but its hanging in mid air in the middle of the window. Placing HUB on floor on carpet is not safe and gets in the way of curtains etc Can you send out a 5m cable please? I'll happily send the £M one back. Thank you ILonger Coaxial Cable Needed
Hi, I have an odd shaped property such that the VM Coaxial socket box wall outlet is fitted quite some distance from my TV and the living quarters of the house. Therefore I need to move my VM Hub closer to this area via a longer coaxial cable. Needs to be at least 8 metres so a standard 10 metre cable would be ok if 8 metres is not available. Please can this be sent to me? ThanksBroadband issue not being fixed
My broadband has been down since Monday morning (20th Oct). Apparently there is a known issue in my area. It was originally scheduled to be fixed by 1pm today (22nd Oct) but this has now been pushed back to the 28th! My husband and I work from home. I need to make regular Teams calls and he’s just set up a new business and needs to be available online at all times. What do we do? We just can’t be without internet for over a week?!Possible hub issue?
Hi. I have Hub5x which is now about 2 years old. Recently I started having issues with some streaming services. YT and Spotify works fine but I can't listen to any internet radio. When I do online check it tells me it can't connect to my equipment. I'm assuming that is not normal?Latency spikes/dropped packets, at wits end!
Been using my M500 broadband line for a few years now and never had problems with Virgin Media, until two weeks ago. I started getting random latency spikes that's deeply affecting work calls and gaming. Engineer came around on Saturday and says everything is "fine" on my line, even replaced my Hub 3 router with a brand new one - after he left, I continued to monitor and test for a few hours, but sadly same issue persists! I've set up a BQM (I showed the engineer this, but didn't seem phased) Here is my line with the BQM from ThinkBroadband (post the new Hub 3 as the graph looked the same pre-new Hub 3), you can clearly see the dropped packets - Clearly there is something very wrong with my line, please can anyone help!?Intermittent Signal in your area loop
On I think the 9th of October I noticed some serious spiking of ping when playing games on my PC, connected via Ethernet, also issues with other devices connected via WiFi such as my PS5 and IPhone. I figured id check the area status and got the "Intermittent Signal in your area" and it says were looking into it check back in 24 hours blah blah blah. Well its been over 10 days and its gotten worse if anything. Im not super techy when it comes to diagnosing internet problems but using Discords ping box I can see constant packet loss of sometimes 95% which I cant imagine is supposed to happen and my "ms" usually sits around 23ms but every 5 seconds it will spike to around 50ms so yeh something is very wrong and nothing is being done about it. Not to mention the fact that trying to book an engineer visit a bunch of mind numbing hoops.Constant red light on Hub
The red light on my hub stays red all the time despite switching off. I still have working WiFi and Virgin TV. I have factory reset the hub, checked cables etc. and hub temperature but still red. I’ve read a few other threads and people are suggesting I need a replacement? ThanksRouter Issues
Hi Over the last few weeks my Router has needed multiple restarts due to losing connection. I have started to notice after rebooting and white light stops flashing I get a flashing red light for about 30 seconds then back to solid white. I should be getting 1Gb speeds but today its currently on 115Mbps. Can anyone shed any light on this for me please. Have also had issues with my 360 TV box in if I try Iplayer the box will just freeze and need a complete reboot ? Any help or advice would be appreciated. ThanksNot getting no were near the amount of MBPS i am meant to get
So recently noticed when i have been downloading games etc on my PC i have been getting roughly 8MBPS, i am paying for M250 Which says i should receive around that, but im getting no were near that.. Im running wired not wireless so should have quicker speeds
