Intermittent connection
I’ve been having this issue for months where my connection is perfect for maybe a few days to sometimes over a week, then it will just completely disconnect for hours, for days if not weeks. I’ve had an engineer come round, they replaced my hub with a hub 5 (originally a hub 3) which seemed great at the time but the issue just never fully went away. Done all i can to attempt to fix it, but realistically there’s not a lot i can do. this is todays connection: https://www.thinkbroadband.com/broadband/monitoring/quality/share/42b53d2b86f43b5e4cb51298e5366c734a636424 The above images are some of the worst days ive had but there have been only maybe 5/6 days like this so far (a majority of the time its just 20 minutes then its back for maybe 15)
Connection dropping intermittingly
Good afternoon! For about a week now I've noticed that my internet connection drops for around 5-10s every 20-60 minutes, sometimes multiple times over a 5 minute period and I have no idea why. I am currently wired to the hub as is my other laptop but I notice the connection dropping on my wireless devices around the same kind of time too, others in the household have also noticed this. I have also seen on Reddit and here that others are in the same boat across the UK so I know it's not isolated to me. Is there anything that can be done to resolve this? I will provide any information asked and run whatever diagnostics I am advised to. Thank you.
Connection randomly drops
From Wednesday on this week my connection has been dropping or becoming very slow at random, I obviously checked the service and it stated there was a problem with inconsistent connection in my area, so I thought that explained it. However I am still having issue now and further checks say there are no problems in my area, I can go hours without a drop and sometimes it will then go off and on a few times in an hour and then be fine again, I went through the remote process today of restarting the hub in case this does anything a local reset doesn't but it made no difference. When I check Windows it states that my connection is low quality, if I restart my PC it says the same so I restart the adapter which then fixes it, it should be noted despite this my connection is back up at 1155 Mbps Download and 105 Mbps Upload which is my average connection speeds. Windows also reports no issues with my network adaptor but just to be sure I installed the most recent driver. I'm wondering if anyone else has had similar issues as I see form outage sites that Virgin appears to have had a number of issues recently?Internet only works between certain hours?
My internet connection has only been working properly between roughly 10:09am and 4:01pm every day, and this is now day 5 of the issue. Outside of those hours the service is basically unusable due to the upload speed dropping. I have run multiple speed tests and the pattern is exactly the same every day. Before 10:09am and after 4:01pm, my upload speed sits at around 0.20 Mbps, but between those hours it jumps to around 40 Mbps. I have made countless calls to Virgin Media and am getting nowhere. An engineer is due to visit today between 12pm and 4pm, but I am not hopeful as this clearly is not an isolated fault. I live in a block of flats and multiple neighbours in my block, as well as the block next door, are all affected by the same problem. One neighbour already had an engineer visit yesterday and was given a replacement router, which only worked for about 10 minutes before the issue returned. I am using a Hub 5 and have only been with Virgin Media for two months, so this is incredibly frustrating. Has anyone experienced anything like this before or got any ideas what could be causing such a specific, time-based upload issue? Any advice would be appreciated. Thanks!I can't access my 'Online Security' on the 'Account Settings' page
I need to access my online security settings however I just keep getting the same error message. "Oops, looks like something's gone wrong on our side. Please try again" I have tried on multiple web browsers on my pc and mobile. I have also tried on the virgin app and the same error occurs. https://www.virginmedia.com/myvmo2/account-settings/security - This is the page I have been trying to access but can't. Please get it sorted.£50 voucher???
I signed up using your student deal and supposed to receive a £50 just eat voucher?? Services have been active since the start of October and i haven’t received anything??? My partner was previously a virgin customer, we left and used another provider for a few years and i have signed up again and im disappointed in not receiving it :(Hub 5 Stats and Levels - potential issues?
I’m looking for some advice and, if it warrants, an engineer visit, as my Hub 5 stats suggest an ongoing downstream DOCSIS 3.1 issue. Background I moved into this property about a year ago and brought my Virgin Media service with me from my previous house. During renovation work, my builder offered to run some NX100 coax that I had previously used to extend Sky Q cabling. This was run under the floor and terminated with compression connectors, so I could locate my Hub 5 in an under-stairs cupboard. At the time, I didn’t think much of it. My setup Hub 5 in modem mode OPNsense router with VLAN separation 24 port managed switch Ceiling mounted AP upstairs Over time, I’ve had repeated issues with Sky Stream boxes, including slow channel loading and general instability, which led to multiple replacement boxes. That made me start looking more closely at the Virgin Media connection rather than the Sky hardware. After checking the web and forums, I realised that extending the internal coax like this isn’t officially supported, as Virgin use specific cable and connectors to maintain signal quality and could be the reason for my sky issues. Current cabling layout The Virgin feed into the house is split externally. One leg goes into the living room (this is the run that was extended internally using the NX100 cable). Another leg runs around the front, side, and back of the house, then splits again to feed the two rear bedrooms. To rule out the internal extension, I’ve now moved the Hub 5 upstairs and connected it directly to the original outlet there. I’m using Cat6a throughout the house, so router location isn’t an issue. Since doing this, the connection does feel more stable. This might be placebo, but I’m seeing fewer post RS errors than when the hub was downstairs. That said, the downstream DOCSIS 3.1 channel still appears to be struggling, and upstream power levels are on the high side. Hub details Hub 5 Uptime: ~4.5 days Issue observed The DOCSIS 3.1 downstream OFDM channel is showing extremely high uncorrectable error counts over a relatively short uptime. DOCSIS 3.0 channels look broadly healthy by comparison. Correct me if I'm wrong but from what I understand, this OFDM channel carries most of the traffic on a 500 Mb service, so this would explain intermittent performance issues even when speed tests sometimes look acceptable. I’ve now removed the non-standard internal coax run from the equation, but the error rate suggests there may still be a signal or noise issue either on the external cabling, splitter configuration, or at the cabinet. I’ve pasted my full downstream and upstream stats below. Modem stats 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 515000000 -5.4 38 QAM 256 48 2 139000000 0.6 39 QAM 256 1 3 163000000 0.8 38 QAM 256 4 4 171000000 -2.2 39 QAM 256 5 5 195000000 -3.2 39 QAM 256 8 6 203000000 -2.2 39 QAM 256 9 7 227000000 -2.9 39 QAM 256 12 8 235000000 -3.5 39 QAM 256 13 9 259000000 -3.9 39 QAM 256 16 10 267000000 -3.8 39 QAM 256 17 11 275000000 -3.1 39 QAM 256 18 12 283000000 -3.0 39 QAM 256 19 13 307000000 -3.2 39 QAM 256 22 14 315000000 -3.7 39 QAM 256 23 15 339000000 -4.2 39 QAM 256 26 16 347000000 -3.4 39 QAM 256 27 17 371000000 -3.6 39 QAM 256 30 18 379000000 -4.7 39 QAM 256 31 19 403000000 -5.3 38 QAM 256 34 20 411000000 -5.3 38 QAM 256 35 21 419000000 -4.7 38 QAM 256 36 22 427000000 -5.6 38 QAM 256 37 23 435000000 -5.6 38 QAM 256 38 24 443000000 -4.7 38 QAM 256 39 25 451000000 -5.7 38 QAM 256 40 26 459000000 -5.8 38 QAM 256 41 27 467000000 -5.2 38 QAM 256 42 28 475000000 -5.8 38 QAM 256 43 29 483000000 -5.6 38 QAM 256 44 30 491000000 -5.3 38 QAM 256 45 31 499000000 -5.9 38 QAM 256 46 32 507000000 -6.0 38 QAM 256 47 Channel Locked RxMER Pre RS Errors Post RS Errors 1 Locked 38 152336 216 2 Locked 39 1984722 246752 3 Locked 38 1503549 36867 4 Locked 39 2511397 309765 5 Locked 39 29896 3641 6 Locked 39 13719 1521 7 Locked 39 11052 1702 8 Locked 39 11813 914 9 Locked 39 7555 1156 10 Locked 39 7360 1034 11 Locked 39 9674 862 12 Locked 39 15196 1574 13 Locked 39 21596 2291 14 Locked 39 7633 848 15 Locked 39 2701 219 16 Locked 39 2544 350 17 Locked 39 4043 693 18 Locked 39 5688 240 19 Locked 38 22827 429 20 Locked 38 28284 544 21 Locked 38 34259 279 22 Locked 38 33851 217 23 Locked 38 33658 157 24 Locked 38 40376 430 25 Locked 38 47853 417 26 Locked 38 59408 344 27 Locked 38 72374 159 28 Locked 38 76705 249 29 Locked 38 89224 356 30 Locked 38 92496 342 31 Locked 38 100102 57 32 Locked 38 129376 111 3.1 Downstream channels Channel Width (MHz) FFT Active Subcarriers Modulation First Subcarrier (Hz) 159 94 4K 1840 QAM 4096 1108 Channel Locked RxMER PLC Power (dBmV) Corrected Errors Uncorrectable Errors 159 Locked 0 -11.9 72588512 1870611403 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate Modulation Channel ID 0 49600000 51.3 5120 QAM 64 9 1 43100000 50.0 5120 QAM 64 10 2 36600000 52.0 5120 QAM 64 11 3 30100000 51.0 5120 QAM 64 12 4 23600000 50.3 5120 QAM 64 13 3.1 Upstream channels Channel Width (MHz) Power (dBmV) FFT Modulation 14 10 44.7 2K QAM 256 I’d appreciate someone from Virgin Media taking a look and, if needed, arranging an engineer visit to properly check signal levels, splitters, and the DOCSIS 3.1 downstream path.See 403 forbidden only with Virgin wifi for a ticket website
I want to buy concert tickets from Melon Ticket Global, which is a legal ticketing website in South Korea. I can open the website with my data or with other providers' wifi, but can't open it with the Virgin Media wifi, which is also my home wifi. I saw "403 Forbidden" when I tried to access it with Virgin. Unluckily, I can't use my data inside my flat, thanks to the concrete building :( I think this might be due to that Virgin Media uses its own DNS address. I tried to change my home wifi's DNS to public IPs (Google, Cloudflare), but it still didn't work. I used NordVPN at home, still not working. I kind of doubt that Virgin Media forces me to use its own DNS. Maybe I'm asking too much, but I do feel very inconvenient to go outside to access the website. And I'm still not sure it's Virgin Media banning Melon Ticket Global, or the other way around.
