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Free Netflix with Volt question

Confused. My virgin app appears to state that standard Netflix is free with Volt package. After speaking to telephone agent. She informs me this is not the case. It would cost me an additional £38 to get Netflix basic ? Can anyone clarify TIA

stevel66 by Joining in
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How to get Wi-Fi Booster pods?

Hi,I have the top Voltz package & was told that I can get free Wi-Fi booster pods should I have any issues with my broadband, but I cannot find out how I can order them.I keep having the Wi-Fi signal drop in the rooms upstairs, including the room wit...

Dash145H by Tuning in
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Wifi pod

I have two wifi pods which work a treat but i have a loft with two bedrooms which do not get any  wifiHow can I get the third one that my account entitles me toothank you

Netflix Activation

Like many of you, I have been waiting for a Netflix activation code for many weeks after signing up for the Volt package, which is supposed to give me Netflix standard as part of the package. After so many phone calls and promises, I still have no ac...

trisher by Joining in
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Volt benefits still not active on the Virgin side

Activated Volt benefits via o2 and they've been active on the o2 side for over a month but the double broadband speed with Virgin still hasn't kicked in. I checked the My Virgin Media website and the button to 'upgrade to volt benefits' or whatever g...

Poor customer service

I’ve messaged and  spent 5 hours on the phone they said they ring me back and nothing happened 

Netflix - keeps dropping

For the 4th time Netflix has dropped out and I can’t watch it  I keep ringing virgin media and get the standard we will aim to fix the problem in 5 days It has been working about  a month out of the last 5 after we switched from Sky Can anyone help??...

Volts benefits not started

I joines virgin media 3 weeks ago and I have been with O2 for almotst a year but I have not received the Volt benefits. Would you be able to help me? 

Rievan by Joining in
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Cancelled order

Hello,I made a order for your ultimate volt package. Received my contract to sign which I did. When I rang to confirm order delivery date someone stated they have cancelled my order. I have received no confirmation of this. Please can you explain why...

Ajmaddo by Joining in
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Volt Benefits not applied

Hi,Can one of the forum team have a look to why the volt benefits have not applied circa 2 months after installation? o2 have been back over their side and confirmed its applied and those activated after 7 days.CheersSH