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Resolved! virgin media package

i upgraded my services to volt on friday but im still on the old package,does any one know how long the upgrade will take ,i thought it would be instantly as i have a hub 5 and have no need for any new equipment or cabling.


HiI would like to know how I get my netflix set up when I have not received the email to set up as part of my volt package 

Resolved! Speed upgrade

I received a email in the middle of September from vm saying I should have got a speed update on my broadband as I had joined o2 and that they will be applying this on the 1st October. this has not happened is this due to me starting a new contract w...

mick6390 by Joining in
  • 7 replies
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Netflix Premium Upgrade

Hi, I have recently taken up a new package that includes Netflix standard. I was successfully able to link my existing Netflix account to my Virgin Media account so it is now showing as being paid for by Virgin.However, when activating my Virgin Netf...

gdh1 by Joining in
  • 6 replies
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Is my bill correct?

I recently renegotiated my contract for the 1gig Volt package with 02 Sim for £89 p/m and i've just had £26 (or something like that) taken from my account by O2. Is my Virgin bill going to be £63 or did the retentions guy I spoke to fail to mention t...

SirAGFC by On our wavelength
  • 3 replies
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Red button

Red button not working been like this for a long time not happy when there are games I won't to watch 

Kylie1 by Joining in
  • 1 replies
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Resolved! hub 5 green flashing lights

installed the new hub 5 from hub 4 due to package change the hub is still flashing green lights 24 hours nowi have looked at the network log doesn't look good phoned virgin today they say will monitor the hub over next 24 hours  - problem ill get an ...

network log.jpg


Have Netflix as part of my package but can’t access it on my TV guide keeps saying “Error code A01can sign in on other devices but not my main tv?any ideas?

jane51 by Just joined
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Hit standard package with volt and want to upgrade to 4k but netflix came back and said virging have declined the 4k upgrade. How can i get 4k ?

Resolved! Volt350

Ordered this beginning of week, Wifi pod arrived today Questions, am I supposed to get a new Hub? If not and it is through existing one and when is the speedup applied? TXStu