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Hub 5 Shortages

I recently had to get into contact with Virgin media’s support (took a whole 8 hours to properly get any response) for the fact that my wifi disconnected randomly and that in some rooms I only managed to get 500kbps download and upload speeds, which ...

Still cannot activate netflix

After multiple phone calls, complaints everything I can think of I am still no further in getting netflix activated. Fortunately now the ombudsman is available for complaints. Guess that is now my next move. Customer service is abysmal. Has anyone ac...

VOLT Problems.

hi this is the short version - I sent on live chat which isn't putting me though to anyone for another awful service to add to the list! So I have had an issue with no signal upstairs in my house since I first called 13 days into my service. I was to...

Tailored by Joining in
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M350 Package/ Volt

Hi,I’m hoping for someone to help me, I have just had my router installed over the weekend and trying to join the volt package however unable to do so, o2 app keeps asking me to join VM. Is Volt eligible with the M350 Package?TIAGareth

gjh144 by Joining in
  • 3 replies
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O2 and Virgin Media Customer. How do I get Volt?

Hi, I'm on O2 and Virgin Media but I would like to link them so I can have the Volt benefits. When I try to access this on O2 it asks me to log in to Virgin Media then when I do that on Virgin Media it asks me to log in to O2 and keeps going in this ...

Tinggg13 by Just joined
  • 1 replies
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O2 phone customer

My wife has an 02 contract phone and I am a Virgin Media broadband, TV and home phone customer. We both live at the same address.How do we register with Volt to get the extra benefits on offer for being a Volt/Virgin Media household?

briandoc by Joining in
  • 1 replies
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Resolved! O2 login error

I cannot sign into my new O2 account, it comes up invalid Auth token. Any help would be great thanx 

annie221 by Joining in
  • 1 replies
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VOLT - activated but no volt bolts ons or speed increase

Hi,  Happy New Year all! I've got two O2 pay monthly sims registered to my name at my address.I've "activated" volt through the my02 app but still haven't seen any upgraded speeds on VM and can't see any additional volt bolt ons on my o2 contracts. A...

Amz by Tuning in
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I had my router replaced today and I’m not getting the speed I’m payin for and on my old router I had a 5g wireless connection but i don’t have it now can sum 1 explain this to me please 

Jhealy by Joining in
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Resolved! Netflix linking profiles

HelloI activated my netflix however it seems my profiles (me and wife) are not on my netflix but the test profile i created is (and i can watch all netflix), does this migration take some time? As i had a playlist etc already on my SKY netflix accoun...

M_star99 by Up to speed
  • 11 replies
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