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Forum Posts

Package Renewal

My existing package expires early August. I am hearing impaired, so prefer chat, rather than the phone. No matter how hard I try, how long I wait, I never get past the Bot. Is there anyone in this community, from VM, who could advise, please? I want ...

Ros1ep by Tuning in
  • 463 Views
  • 6 replies
  • 0 kudos

Complaint system broken

Despite several phone calls and using the online complaint registration my complaint has not been raised. It's almost as if Virgin don't want you to complain. My next step will be to contact OFGEM as they seem unaware that Virgin are juking the compl...

AS2023 by Joining in
  • 242 Views
  • 2 replies
  • 1 kudos

Virgin Pod

How do go about ordering a pod?I’ve a back bedroom that can’t even get WiFi most of the time.

Npjs55 by Joining in
  • 186 Views
  • 2 replies
  • 0 kudos

Volt upgrade

Just upgraded my Volt bundle package which includes a mobile O2 sim. The agent was aware of my existing package.I was told that i could swap my existing number to the new 02 SIM using the PAC code. Received the contracts which were as agreed.New SIM ...

frankc59 by Joining in
  • 224 Views
  • 1 replies
  • 0 kudos

CATV Cover damaged - Safety Hazard!

There is a damaged CATV cover outside my home on the pavement that is damaged with a large rust hole in it that is only getting bigger. It has been reported many times in the past but I keep getting fobbed off by virgin, They say they have logged the...

adare86 by Joining in
  • 259 Views
  • 3 replies
  • 0 kudos

Volt Benefits - Download speed upgraded but upload speed the same?

Hi all,Can a member of staff help at all?I have VM Broadband (M350) and phone and my son has an O2 contract SIM, all registered to the same address, so we were both eligible for the "Volt Benefits".A few days ago, I was upgraded from the M350 plan (c...

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KB5725 by Tuning in
  • 824 Views
  • 8 replies
  • 0 kudos

Resolved! Volt Customer. Additional WiFi Pod

I am a Volt customer and ordered a Wifi Pod around a month ago Although its resolved some issues Ineed another for my utility room. Ive used the connect app to confirm poor connectivity but nowhere does it enable me to order another on the app nor ca...

123458 by On our wavelength
  • 1058 Views
  • 12 replies
  • 0 kudos

Complaint

So I ask to remove tv and phone lineGet paperwork confirming changeGet bill this month and no change been madeSpent all day messaging as cannot get through and still no further forward.Have been told 30 days notice again and that I have to pay 94 pou...

Tmol by Joining in
  • 155 Views
  • 1 replies
  • 0 kudos

Resolved! Not happy with the new situation

having been a Telewest, then Blueyonder, then Virgin customer, I’ve been with them for years. Recently, when trying to renegotiate our prices my wife was offered a bundle which included a sim from o2. She was told it didn’t need to be used, and was f...