We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
Hi There,I signed up for the ultimate volt bundle back in June. My virgin services are now live but I’ve not received the unlimited O2 sim that was supposed to be with the package.Any ideas how long this takes? When I ordered it said within 7 days,...
My virgin mobile sim was migrated over to O2 back on 10th July, with the volt benefits being activated on the O2 side on 28th July, but as of yet I've had no update on when the broadband speed boost will be applied (unsure if this is just due to a de...
Upgraded contract to volt m350 because my contract had expired. But it was middle of month so would be charged out of contract rate. Fair enough but having received email confirmation on 16th July of new speeds I still haven't been upgraded. My accou...
My virgin sim was migrated over to O2 on the 16th July and volt benefits have been activated on O2 as of 28th July. However my broadband speed boost has not been applied. Both accounts are registered at the same address.I tried the WhatsApp bot but g...
Hiya, just wanting to see if anyone else has got an o2 contract after getting Virgin broadband and how long roughly it took them to get the broadband increase or how long it took to show up on your o2/virgin account.I only got my o2 contract last wee...
I have been an O2 customer for over a month now and my Virgin app still says volt benefits are inactive. The address is the same so don't know what the issue is.
We had a rep come to the door and sell us a Virgin internet package - we were looking to move from our previous provider at the time. We took out the contract which included an O2 sim which the rep said would come, then he would cancel it. We let him...
My virgin sim was migrated over to O2 on the 27th July and volt benefits have been activated on O2 however my broadband speed boost has not been applied both accounts are registered at the same address I have contacted virgin and got nowhere with the...
I just spoke to an agent through the web chat and agreed to take 1GB of internet and an O2 SIM card.I explained i don't need a sim and asked for a quote without it but was told it was more expensive without the SIM.However now I read that they are in...
Hi, i have the volt 350 broadband with the wifi pods. As i have an o2 sim looking to move away from the network do i lose the wifi pod at all?
